Jll
Real Estate
SeniorProductSpecialist
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“Senior Product Specialist at Jll. Skills: Product support, PropTech enablement, AI systems. Serve as primary point of contact. Accelerate issue resolution”
What You'll Achieve.
Accelerate time-to-value; Drive self-service success; Accelerate adoption; Ensure sustainable adoption; Optimize workflows; Improve execution; Move users to confident use; Close feedback loops; Inform product decisions; Drive platform value
Industry & Context.
Issue resolution; Root cause analysis; Troubleshooting
Authorized to work in US without sponsorship
What They're Looking For.
Must Have
5+ years product support, Experience with agentic AI systems, Proficiency with data and analytics tools, Advanced knowledge of Microsoft Suite, Experience with service platforms, Experience with project management platforms
Nice to Have
Familiarity with commercial real estate transaction processes, Familiarity with Leasing (Tenant Rep and/or Agency)
What You'll Do.
Serve as primary point of contact
Accelerate issue resolution
Monitor integration touchpoints
Partner with engineering
Conduct root cause analysis
Minimize post-launch case spikes
Own launch and rollout execution
Manage enablement initiatives
Lead onboarding programs
Develop training materials
Maintain knowledge bases
Run user engagement initiatives
Apply change management principles
Deliver AI activation journeys
Configure AI support agents
Maintain AI knowledge base
Track adoption metrics
Maintain data best practices
Improve support operations
Recommend process improvements
Build trusted relationships
Translate adoption data
Serve as voice of user
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Technology partners; Engineering teams; Platform partners; AI Platform Enablement team
Communication Scope
User insights; Product improvement recommendations
Process & Methodology
Roadmap planning, Release cycles
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Senior Product Specialist** **P3 | Individual Contributor | Leasing Technologies** **** **About the role** The (P3) Senior Product Specialist is an embedded product enablement partner for JLL’s Leasing technology group, responsible for delivering enablement programs, driving adoption, and support operations for Leasing’s proprietary and AI tools. Reporting to the Manager, Product Support, they are the subject matter expert for their supported product(s), helping define and execute enablement strategy, leading launch and rollout execution, and translating user insights into platform improvements that directly contribute to JLL’s commitment to outpace through data and AI. **Description** As a Senior Product Specialist, you will be responsible for: **Product support & escalation management** * Primary point of contact for user-facing support escalations; provide a single, seamless resolution touchpoint across supported product(s) * Turning processes into action, accelerating issue resolution, closure, and feedback loops between technology partners to resolve issues quickly and bring consistency to the user experience * Understands and monitors integration touchpoints, partners with engineering and product to resolve issues * Responsible for defect reproduction and partners with engineering to resolve and conduct root cause analysis * Lead UAT testing from a user experience perspective ahead of releases to minim
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