SpyCloud
Cybersecurity
SeniorProductSolutionsEngineer
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“Senior Product Solutions Engineer at SpyCloud. Skills: API integrations, Data workflows, RESTful APIs, Python, Bash, SIEMs, SOAR platforms, IAM, Okta, Azure AD. Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts. Build relationships and deep knowledge of each customer’s ecosystem, architecture and goals”
Industry & Context.
Problem-solvers; Troubleshooting; Optimizing RESTful API usage
What They're Looking For.
Must Have
3+ years in a technical, customer-facing role (e. g. , Solutions Engineer, Technical Account Manager, Customer Success Engineer), Proven experience managing strategic or enterprise accounts with complex integration requirements, Deep understanding of APIs, data transformation, and integration architecture (RESTful APIs, JSON, scripting with Python or Bash), Familiarity with enterprise security and data ecosystems: SIEMs, SOAR platforms, IAM (Okta, Azure AD), and custom applications, Excellent communicator—able to translate between technical and business audiences, Confident working with developers, architects, and senior security leaders
Nice to Have
Familiarity with fraud prevention, identity management, or threat intelligence use cases, Exposure to compliance or regulatory frameworks (e. g. , SOC 2, ISO 27001, GDPR)
What You'll Do.
Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts
Build relationships and deep knowledge of each customer’s ecosystem
architecture and goals
Partner closely with Customer Success Managers to drive customer retention
Lead technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities
Guide customers through the design and implementation of secure
scalable API integrations and data workflows
Support the embedding of SpyCloud into critical systems—such as SIEMs
and custom-built applications
Provide hands-on support for troubleshooting and optimizing RESTful API usage
and automation scripts
Advise customers on deploying SpyCloud effectively within their security and identity infrastructure
Serve as a trusted partner in shaping customer workflows that rely on SpyCloud’s intelligence data
Lead onboarding and technical enablement sessions focused on API usage
and integration best practices
Proactively monitor account health and integration performance
and opportunities for optimization
Create and maintain reusable assets—including integration guides
and deployment templates
Act as the voice of the customer—sharing insights
and feature feedback with Product and Engineering teams
Participate in roadmap discussions and help evolve SpyCloud’s platform and integration capabilities based on enterprise needs
How You'll Work.
Team & Collaboration
Work closely with stakeholders—from developers and engineers to CISOs; Partner closely with Customer Success Managers; Sharing insights, trends, and feature feedback with Product and Engineering teams; Participate in roadmap discussions
Communication Scope
Excellent communicator—able to translate between technical and business audiences; Confident working with developers, architects, and senior security leaders
Full Job Description
SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! As a Senior Product Solutions Engineer, you will play a critical role in the long-term success of SpyCloud’s most strategic customers. You’ll serve as a trusted technical advisor, focused on delivering scalable API integrations and data workflows that help customers maximize the value of our platform across security, fraud, and identity protection use cases. This role blends deep technical knowledge with high-impact account engagement. You’ll work closely with stakeholders—from developers and engineers to CISOs—to ensure SpyCloud is seamlessly integrated and delivering value within their security ecosystems. What You'll Do: Strategic Account Partnership Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts, building strong relationships and deep knowledge of each customer’s ecosystem, architecture and goals. Partner closely with Customer Success Managers to drive customer retention, growth, and satisfaction. Lead technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities and ensure that the customer is achieving maximum value from the subscription. API & Data Integration Leadership Guide customers through the design and implementation of secure, scalable API integrations and data workflows. Support the embedding of SpyCloud into critical systems—such as SIEMs, SOAR platforms, data lakes, identity platforms, and custom-built applications. Provide hands-on support for troubleshooting and optimizing RESTful API usage, data formatting, and automation scripts. Industry &
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