SeniorProductOperationsSpecialist,Billing

We are looking for a Senior Product Operations Specialist within the Commerce team to help us scale our Billing operations in 50 countries and more to come. About us With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability. Our ultimate goal is to make cities for people, not cars. And we need your help on this mission! About the role We're looking for a Senior Product Operations Specialist to join our Commerce team — the engine behind everything money-related at Bolt. You'll have ownership of the day-to-day health of our billing operations, diagnose and resolve transactional issues, and turn operational pain points into scalable process improvements. This is a hands-on, high-impact role at the intersection of data, payments, and process. You'll work across product lines and markets, partnering closely with product, engineering, finance, and local operations teams to ensure our billing systems run accurately and efficiently at scale. Main tasks and responsibilities: Troubleshoot and resolve issues across transactions and invoices, using data to identify root causes and prevent recurrence. Monitor KPIs and billing system health, proactively flagging anomalies and emerging issue patterns before they escalate. Build business cases using SQL and data analysis tools to surface insights that drive operational and product decisions. Design and improve processes — creating situational playbooks, documenting best practices, and strengthening workflows for both customer-facing and internal operations support. Build internal improvement flows using AI-assisted coding, automation tooling, and low/no-code platforms — automating manual investigation steps, building lightweight internal tools, and scaling yo