SeniorProductOperationsManager

## Accountabilities Lead product operations and release management by owning and improving end-to-end release processes, ensuring alignment, risk management, and smooth delivery across multiple teams and product areas. Design, optimize, and govern product development workflows, including Jira standards, ticket hygiene, and cross-functional operational processes to improve scalability and consistency. Support product analytics operations, including Pendo administration, tagging accuracy, instrumentation quality, and ensuring reliable product usage data for downstream reporting. Drive operational insights by tracking and analyzing key delivery metrics such as cycle time, predictability, and process efficiency to enable continuous improvement. Partner with Product, Engineering, and Analytics teams to ensure release readiness, resolve data or instrumentation issues, and improve product adoption insights. Build and evolve scalable best practices, frameworks, and tooling that improve execution quality across the product organization. Influence cross-functional stakeholders and drive alignment on operational standards, processes, and priorities without direct managerial authority. Requirements: 7+ years of experience in product operations, program management, product management, or related roles focused on driving organizational process excellence. Strong experience working with Jira as a system of record, including workflow design, governance, and operational reporting. Hands-on experience with Pendo or similar product analytics/product experience tools, including tagging and instrumentation support. Proven ability to design, implement, and scale processes across product or engineering organizations, with strong change management skills. Strong analytical mindset with the ability to interpret operational metrics and translate insights into actionable improvements. Excellent organizational skills with the ability to manage multiple priorities, timelines, and cross-function