Grab
Technology
SeniorProductOperationSpecialist
“Senior Product Operation Specialist at Grab. Skills: Product Operations, Automation, AI. Own chatbot workflow lifecycle. Ensure automated interactions are helpful”
What You'll Achieve.
Drive cost efficiency; Drive operational efficiency; Scale sustainably; Improve operational efficiency
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, 3+ years of experience in product management, Hands-on experience with automation, Workflow configuration experience, Experience working in Agile/Scrum environments
What You'll Do.
Own chatbot workflow lifecycle
Ensure automated interactions are helpful
Ensure automated interactions are accurate
Ensure automated interactions are empathetic
Analyze performance metrics
Identify user drop-off points
Implement rapid iterations
Improve resolution rates
Translate user feedback into requirements
Align automation roadmap with needs
Manage deployment of new features
Roll out features across Grab ecosystem
How You'll Work.
Team & Collaboration
Cross-functional teams; Product Managers; Engineers
Process & Methodology
Roadmap, Backlog management, Agile, Scrum
Applying for this Senior Product Operation Specialist role?
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