Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Product Management, transportation and logistics
SeniorProductManager,WWDSPKnowledgeManagement
“Senior Product Manager, WW DSP Knowledge Management at Amazon.com Services LLC. Skills: Product strategy, Knowledge management, AI/ML integration, Stakeholder management. Define global product vision. Execute global product roadmap”
What You'll Achieve.
DSP Knowledge Bank pilot live; Companion integration by Q3 2026; Confusion-related LSC tickets decrease 15%; Companion 'Not Helpful' rate trends toward zero; LMS platform spend reduced 45-50%; Program CSAT improves 300 bps; DSPs access real-time answers; Business Coaches access real-time answers
Industry & Context.
Dissecting complex problems; Finding scalable solutions; Transforming ambiguity; Root cause analysis
What They're Looking For.
Must Have
5+ years product management, 5+ years program management, 5+ years product marketing, 5+ years business development, 5+ years technology experience, Bachelor's degree, Own/drive roadmap strategy, End-to-end product delivery, Feature delivery and tradeoffs, Product manager or owner experience
Nice to Have
Influencing senior leadership, Data driven insights, Work across functional teams, Work with senior stakeholders
What You'll Do.
Define global product vision
Execute global product roadmap
Drive DSP Knowledge Bank architecture
Define browse tree taxonomy
Define metadata schema
Define governance model
Lead measurement of knowledge quality
Lead optimization of search effectiveness
Lead optimization of business impact
Establish content governance best practices
Scale content governance globally
Define success metrics
Track progress against CSAT
Track progress against deflection rate
Track progress against content health
Own end-to-end product lifecycle
Manage Content Health Dashboard
Define closed-loop feedback system
Connect Companion queries
Connect Heartbeat sentiment
Automate content review workflows
Drive continuous improvement
Identify knowledge gaps
Score content quality
Partner with EDGE Team
Align Amazon Learn migration
Align ALM consolidation
Manage product roadmap prioritization
Manage cross-functional dependencies
Guide product strategy for DKB integration
Enable real-time answers
Enable role-based answers
Oversee evolution of AI Smith
Oversee evolution of EDGE Lens
Automate production-grade systems
Drive roadmap from reactive updates
Drive roadmap to proactive interventions
Ensure platform scalability
Ensure platform reliability
Ensure offline access
Optimize search experience
Optimize engagement across personas
Partner with global operations
Partner with legal teams
Partner with safety teams
Partner with fleet teams
Partner with insurance teams
Align with DSPX leadership
Collaborate with science
Collaborate with engineering
Scale AI capabilities
Build relationships with DSP community
Ground product decisions in friction
How You'll Work.
Team & Collaboration
Cross-functional teams; Global operations; Legal teams; Safety teams; Fleet teams; Insurance teams; DSPX leadership; Science teams; Engineering teams; DSP community; Companion team; Heartbeat team; LSC team; Townsquare team
Communication Scope
Complex product concepts; Senior leadership communication
Process & Methodology
Roadmap strategy, Roadmap definition, Product delivery, Feature delivery, Tradeoffs, Program management
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