SeniorProductManager,Technical

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers. We are looking for a passionate, talented, and experienced Senior Product Manager to join Amazon Connect's Workforce Acceleration team, responsible for the workload forecasting, capacity planning, and agent scheduling product portfolio. Amazon Connect forecasting and agent scheduling handles all aspects of customer service agent schedule management in the contact center center -- forecasting how many agents are required, creating schedules that align to the forecast, while giving agents visibility and control over their schedules (e.g., time-off requests), with automation to minimize management overhead. You will play a crucial role in developing the next generation of generative AI-infused forecasting and agent scheduling capabilities, and have the opportunity to design and deliver high-scale, resilient systems while maintaining a constant customer focus. As Senior Product Manager, you will drive the vision and strategy for Amazon Connect's forecasting and agent scheduling analytics capabilities, leading initiatives from conception through completion. You will work cross-functionally