ASSPL
Project/Program/Product Management--Technical, Product Management - Technical, Retail
SeniorProductManagerTech,IESDeliveryExperience(DeliveryCX)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Product Manager Tech, IES Delivery Experience (Delivery CX) at ASSPL. Skills: Product strategy, Delivery signals, Personalization. Define product vision and roadmap. Drive evolution from uniform signal display”
Industry & Context.
Dive deep into system architecture
What They're Looking For.
Must Have
6+ years technical product management experience, Bachelor's degree, Proven ability to ship customer-facing CX changes, Technical acumen, Communication and leadership skills
Nice to Have
Experience shipping customer-facing CX changes on high-traffic surfaces, Background in personalization systems, Experience working with ML-driven products, Ability to define and measure CX perception metrics, Experience operating across multiple marketplaces, Ability to analyze large datasets
What You'll Do.
Define product vision and roadmap
Drive evolution from uniform signal display
Use experimentation and analytics
Validate signal effectiveness
Measure perception and conversion impact
Collaborate with platform teams
Integrate signal logic
Communicate strategy and progress
and technical specifications
How You'll Work.
Team & Collaboration
Cross-functional platform teams; Partner organizations; Research scientists; Software developers; Business leaders
Communication Scope
Influence executives
Process & Methodology
Roadmap, PRDsRDs
Full Job Description
Amazon is seeking a Senior Product Manager – Technical to drive the product strategy for Delivery Signals across IES marketplaces. They will drive what customers see on delivery related surfaces — badges, delivery messaging, trust markers, and the decision logic that determines which signals appear for which customers. This role sits at the intersection of customer experience and ML-driven personalization, shaping how millions of customers perceive Amazon's delivery proposition. You will define the product vision and roadmap for evolving delivery signals from uniform display (same content to all customers) to personalized, context-aware delivery communication. You will work closely with ML, BIEs, SDEs, and cross-functional platform teams. We are looking for a technically strong PM-T who can dive deep into system architecture, write detailed PRDs/BRDs, and deliver in complex, cross-team environments. Experience with customer facing CX designs is highly valued. The role offers senior leadership visibility and broad scope across 10 marketplaces. Key job responsibilities * Define the product vision and roadmap for delivery signals — badging, speed messaging, trust markers, and per-customer signal personalization across IES marketplaces. * Drive the evolution from uniform signal display to personalized, context-aware delivery communication using ML-driven decisioning. * Use experimentation and analytics to validate signal effectiveness and measure perception and conversion impact. * Collaborate with platform teams and partner organizations to integrate signal logic into shared surfaces and systems. * Communicate strategy and progress to senior leaders and align stakeholders across geographies. * Write PRFAQs, BRDs, and technical specifications for new signal types and personalization capabilities. About the team As Amazon’s DEX product team, we are at the forefront of the Customer Experience product thought leadership - working on some of the most difficult Customer Expe
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