SeniorProductManager,SupportExperience

We are looking for a Senior Product Manager to join the Support Experience team at Bolt. In this role, you will be responsible for defining and executing product strategy and roadmap, delivering solutions that improve how users access and experience support across Bolt’s services. You will work on high-impact product challenges at scale, supporting millions of users across multiple markets and verticals. If you are interested in working on product challenges at scale, we encourage you to apply. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About the role At Bolt, users rely on support in moments that directly impact their experience — from resolving trip issues to accessing accounts or payments. These interactions play a key role in shaping trust across our platform, which serves over 200M users across multiple verticals and markets. As a Senior Product Manager, you will own the end-to-end user-facing support experience, including how users discover help, describe issues, interact with support channels, and track resolution. You will be responsible for a high-volume product surface handling millions of interactions each month, including live chat, self-serve tools, and intake flows. Your role will focus on continuously improving quality while balancing operational efficiency and cost-to-serve. Main tasks and responsibilities: Defining product strategy and roadmap for the Support Experience domain, covering help discovery, live chat, self-serve solutions, and case transparency. Designing and improving user journeys for accessing support, including routing between self-serve, auto