Senior/ProductManager,ServiceSG,PMOSG(PSD)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! You will be forward deployed to support ServiceSG a department within the PSD in the Prime Minister’s Office (PMO). Established as part of the Public Sector Transformation (PST) movement, ServiceSG works across the whole of government to transform public service delivery to serve citizens better. Product Managers at ServiceSG will need to manage the Contact Centre stack of products that support Contact Centre operations. They will need to work with multiple agencies stakeholders that outsource their contact center needs to ServiceSG to achieve the desired business value and impact. They show exceptional clarity of thought, and this is reflected in their written and verbal communication skills. They lead through influence and use hard evidence, reputation and relationships to create stakeholder alignment. ServiceSG drives a citizen-centric approach to service delivery by integrating public services across agencies, organising them around key life moments, and delivering them through an omni-channel network of physical centres, a central call centre and a digital platform, LifeSG. It also strengthens service delivery capabilities within the Public Service, and continually works to raise overall service standards ac