Comcast
Media and Technology
SeniorProductManager,ServiceJourneys
Neural analysis suggests this role is
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“Senior Product Manager, Service Journeys at Comcast. Skills: Product management, Service experience, Customer journeys. Develop service-centric product strategy. Craft strategy and roadmap”
What You'll Achieve.
Enhance customer satisfaction; Enhance customer loyalty
Industry & Context.
Troubleshooting; Data-driven decision making
What They're Looking For.
Must Have
3+ years of experience in Product, Bachelor's Degree or equivalent business experience
Nice to Have
Master's degree preferred, Kubernetes experience a plus, Experience in Services, Analytical Skills, Troubleshooting and Support Knowledge, Effective Communication, design and/or engineering experience is also a plus
What You'll Do.
Develop service-centric product strategy
Craft strategy and roadmap
Enhance service experiences
Align with Comcast goals
Champion the user journey
Design service experiences
Optimize service interactions
Prioritize service enhancements
Use customer feedback
Balance business objectives
Balance customer value
Deliver service features
Write acceptance criteria
Collaborate with engineering
Collaborate with design
Collaborate with program management
Ensure timely delivery
Ensure high-quality delivery
Meet internal expectations
Meet external expectations
Ensure service quality
Ensure service reliability
Drive continuous improvement
Drive customer engagement
Increase satisfaction
Foster user engagement
Foster customer loyalty
Define key service metrics
Track key service metrics
Analyze key service metrics
Inform ongoing enhancements
Exceed customer expectations
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Design teams; Engineering teams; Operations teams; Program management teams; Scrum teams
Communication Scope
Effective communication; Articulate value propositions
Process & Methodology
Agile, Scrum, Product backlog
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Senior Product Manager, Service Journeys Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and connectivity experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people. They bring cutting-edge products and services to life for millions of customers every day. Within our TPX (Technology, Product, Xperience) organization, Comcast’s Connected Living team is seeking to bring the future to our customers with a radically simple yet powerful connectivity experience across both fixed and mobile networks. This means delivering unbeatable Internet speed and reliability to every device in the home, delivering magical smart home solutions that just work, and being the industry leader to keep our customers’ entire connected life private, safe, and secure across networks. It also means empowering partners across the globe to deliver their customers amazing connectivity experiences. Broadband has become Comcast’s hero product - we are developing an incredibly unique broadband experience as well a
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