Paddle
digital product companies
SeniorProductManager(Retain)
“Senior Product Manager (Retain) at Paddle. Skills: retention strategy, product ownership, stakeholder management. Own the long-term vision and strategy for retention. Translate strategy into a roadmap”
What You'll Achieve.
shape our churn prevention and retention offering; directly shape subscription revenue, customer lifetime value, churn rates, and merchant trust; extend lifetime value; compound retention and UX gains
Industry & Context.
Dive into data independently; form a hypothesis, and bring a recommendation; Navigate multi-stakeholder trade-offs where the right answer requires judgement
What They're Looking For.
Must Have
owning a high-stakes, commercially critical product area end-to-end, specific, hands-on experience with payments, billing, or comparable consumer-facing fintech at scale, worked on high-volume, buyer-facing products where small technical or UX changes have outsized commercial impact, technically credible, comfortable in the details with engineers, data-fluent and metrics-led, use AI as a daily force multiplier, built and shipped in scale-up or startup environments, outstanding written and verbal communicator, comfortable managing hard trade-offs, value regular, in-person collaboration
Nice to Have
understand subscription economics, churn mechanics, dunning strategy, reason about billing systems, APIs, and trade-offs, run your own analysis end-to-end, show specific examples of how AI has changed the quality and speed of your output, at home with ambiguity, not blocked by it, Your writing changes minds, stay constructive when the room is tense
What You'll Do.
Own the long-term vision and strategy for retention
Translate strategy into a roadmap
Make tough prioritisation calls
Navigate multi-stakeholder trade-offs
Lead product strategy for dunning
Define and deliver the customisation layer
Think like a platform builder
Own the KPIs that matter
Dive into data independently
Use product data to influence business strategy
Lead end-to-end delivery of initiatives
Define and ensure high standards
Run a continuous programme of optimisation
Align senior stakeholders
Craft compelling written narratives
Be a credible technical partner
How You'll Work.
Team & Collaboration
operate as the senior product voice for retention across engineering, design, and commercial leadership; work in a trio with a engineering lead and an experienced product designer; regular exposure to Sales, Solutions, Customer Success, Risk, Finance, and Exco; partner with growth and data teams; work in a tight trio with engineering and design; Align senior stakeholders including Exco, Sales leadership, and key merchants; Be a credible technical partner to engineering; comfortable in the details with engineers; value regular, in-person collaboration with your team and wider stakeholders
Communication Scope
outstanding written and verbal communicator; Your writing changes minds
Process & Methodology
Own the long-term vision and strategy, Translate this into a roadmap, Make and stand behind tough prioritisation calls, Navigate multi-stakeholder trade-offs, Lead end-to-end delivery of complex, multi-faceted initiatives without needing oversight, Define and ensure high standards for your team in all product development stages, Run a continuous programme of optimisation
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