Rightway
healthcare
SeniorProductManager,PBMMemberExperience
“Senior Product Manager, PBM Member Experience at Rightway. Skills: digital pharmacy experience, member experience, product vision, feature development, cross-functional collaboration, data-driven decision making, member behavior insights. Own and evolve the vision for Rightway’s digital pharmacy experience. Build intuitive, engaging features—like drug search, cost transparency, benefits clarity, and personalized reminders”
What You'll Achieve.
driving member delight, engagement, and outcomes; building tools people want to use every day; supporting smarter choices; creating trust through every interaction; continually improve adoption, satisfaction, and outcomes; transform the healthcare experience; improve outcomes for their teams; decrease their healthcare costs; meet the goals of our clients; delivering the best experience to our members; hold ourselves accountable to our clients and our members’ success
Industry & Context.
Use experimentation, analytics, and member feedback to continually improve adoption, satisfaction, and outcomes; translate them into actionable roadmaps; approach our work with inspiration from other industries, other leaders, and other challenges; use ingenuity and resourcefulness when faced with tough problems; challenge our assumptions; approach it with a “yes, and” mentality; reflect and learn from challenges; approach the future with a determination to strive for better; In the face of daunting situations, we value persistence; embrace failure as a stepping stone to future success; act with guts, resilience, initiative, and tenacity; solution-oriented in our approach
What They're Looking For.
Must Have
4+ years of product management experience, track record of shipping B2C experiences that drive engagement and habit formation, Comfortable with experimentation, behavioral design, and data-driven optimization, Excellent communicator and able to rally engineers, designers, and clinicians around the member voice, Passionate about building healthcare experiences that are as intuitive and delightful as the best consumer apps
Nice to Have
Background in digital retail pharmacy or PBM member experiences, Experience with regulated markets (Medicare) or pharmacy data standards, Hands-on exposure to AI-powered product development or prototyping, Advanced degree in a relevant field (MBA, MPH, technical discipline)
What You'll Do.
Own and evolve the vision for Rightway’s digital pharmacy experience
engaging features—like drug search
and personalized reminders
and member feedback to continually improve adoption
Inspire the team with insights about member behavior and trends in digital health
translating them into actionable roadmaps
Lead and mentor an Associate Product Manager
Stay curious—explore how AI
and consumer health innovations can push our member experience forward
How You'll Work.
Team & Collaboration
Partner closely with design, engineering, and clinical experts to create elegant solutions; rally engineers, designers, and clinicians around the member voice; debate then commit; align and champion it as one team
Communication Scope
Excellent communicator
Process & Methodology
actionable roadmaps
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