SeniorProductManager(m/w/d)

Permanent employee, Full-time · Berlin THE IMPACT YOU WILL MAKE From socks and pet food to cosmetics, charles is helping countless brands reach their loyal customers every day, one conversation at a time. As a Senior Product Manager in our Messaging & Analytics area, you'll own the product surface that every single one of our customers uses daily — the messaging channels they send on, the journeys and campaigns they build, and the analytics they use to decide what to do next. You'll partner directly with engineering and design to discover, scope, and ship — and you'll make the product measurably more AI-first as you go, turning manual configuration into something conversational, intelligent, and effortless for our customers. THIS IS WHAT YOU WILL BE DOING Own the roadmap and delivery for a major slice of the charles product — our messaging channels (WhatsApp, RCS, and future channels), Journeys, Campaigns, Contact Management, and Analytics Drive continuous iteration on mature, high-usage features: understand what's working, what isn't, and where the highest-leverage improvements are Make our core product meaningfully more AI-first — rethinking flows, configuration, and analytics through an LLM lens and shipping features that replace manual work with intelligent defaults Talk to customers directly — including running discovery sessions in German with DACH brands — to stay close to real usage and real pain Partner with engineering and design in a strong product trio to move from problem to shipped feature quickly and with high quality Work cross-functionally with CSMs, Sales, and Support to prioritise based on real customer impact and business value Define success metrics, track them, and use data to validate that what we ship actually moves the needle YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES 5+ years of product management experience in B2B SaaS, ideally on products with depth and maturity (not just greenfield 0→1 work) Strong product judgment: you know how to pi