ASSPL
Project/Program/Product Management--Non-Tech, Product Management, amazon business
SeniorProductManager,IESReturnsCustomerExperience
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Product Manager, IES Returns Customer Experience at ASSPL. Skills: Product strategy, Roadmap planning, User stories, Cross-functional collaboration. Own end-to-end returns experience. Build trust with customers”
Industry & Context.
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 5+ years product management, 5+ years program management, 5+ years product marketing, 5+ years business development, 5+ years technology experience, Experience owning roadmap strategy, Experience driving roadmap strategy, Experience owning roadmap definition, Experience driving roadmap definition, Experience with feature delivery, Experience with tradeoffs of a product
Nice to Have
Experience influencing senior leadership, Experience working across functional teams, Experience working with senior stakeholders, Experience with end to end product delivery, Experience as a product manager, Experience as a product owner, Master's degree or equivalent
What You'll Do.
Own end-to-end returns experience
Build trust with customers
Keep customers coming back
How You'll Work.
Team & Collaboration
Cross-functional teams; Senior stakeholders
Process & Methodology
Program management, Roadmap strategy, Feature delivery
Full Job Description
Own the end-to-end returns experience for hundreds of millions of customers across emerging markets — from GenAI-powered resolutions and proactive messaging to smarter return policies — ensuring every interaction builds trust and keeps customers coming back. Basic Qualifications: - Bachelor's degree or equivalent - 5+ years of product or program management, product marketing, business development or technology experience - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product - Experience owning technology products Preferred Qualifications: - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Experience with end to end product delivery - Experience as a product manager or owner - Master's degree or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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