Geico
insurance
SeniorProductManager,Experience
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Product Manager, Experience at Geico. Skills: payments and billing experiences, CX-led digital products, product roadmap, AI -driven Customer Experience/Service solutions, payments ecosystems. Lead product discovery through user research, journey mapping, usability testing, and CX validation. Define and prioritize the product roadmap based on customer pain points, business outcomes, and operational realities”
What You'll Achieve.
designing and delivering simple, intuitive, and reliable CX across web, mobile, and other servicing channels; ensuring customers can pay, manage policies, and resolve issues with confidence and ease; improve key metrics such as payment success rates, abandonment, call drivers, and customer satisfaction; reduce customer contact volume
Industry & Context.
navigating the complexity of insurance, compliance, and scale; analytical skills with experience using conversion funnels, drop‑off analysis, and payment success metrics
will not sponsor a new applicant for employment authorization for this position, work from anywhere in the US for up to four weeks per year
What They're Looking For.
Must Have
Bachelor's Degree, At least 10 years of experience in Product Management building complex software with a emphasis on CX-led digital products, Experience in insurance, financial services or ecommerce, Ability to define and track CX KPIs (completion rate, payment success, self-service adoption, CSAT), Experience running A tests and CX experiments to validate design and product decisions, understanding of machine learning concepts (without needing to code), Excellent communication and cross-functional collaboration skills
Nice to Have
MBA or equivalent experience, Experience improving self-service experiences to reduce customer contact volume, Experience with generative AI, LLM-powered products, or conversational interfaces, Hands-on for wireframing and prototyping (Figma is the standard), analytical skills with experience using conversion funnels, drop-off analysis, and payment success metrics, Demonstrated experience in payments ecosystems (Card and bank payment processing, APMs, payment lifecycle, recurring payments)
What You'll Do.
Lead product discovery through user research
Define and prioritize the product roadmap based on customer pain points
and operational realities
Partner with design and marketing teams to craft high-quality customer journeys
and targeted communications across channels such as email
Collaborate with engineering to implement AI -driven Customer Experience/Service solutions to modernize customer experience
and risk teams to ensure payment experiences meet regulatory and security standards while remaining customer‑friendly
Use data and experimentation to improve key metrics such as payment success rates
and customer satisfaction
Advocate for a customer‑first mindset across cross‑functional stakeholders while aligning to GEICO’s efficiency and scale goals
Communicate clearly through PRDs
and executive updates
How You'll Work.
Team & Collaboration
Partner closely with CX designers, engineering, data, legal, and treasury; Partner with design and marketing teams; Collaborate with engineering; Work with compliance, legal, and risk teams; Advocate for a customer‑first mindset across cross‑functional stakeholders; cross-functional collaboration skills
Communication Scope
Excellent communication and cross-functional collaboration skills; Communicate clearly through PRDs, experience flows, roadmaps, and executive updates
Process & Methodology
Define and prioritize the product roadmap, Communicate clearly through PRDs, experience flows, roadmaps, and executive updates
Full Job Description
**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.** **Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.** **When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.** **Po sition Summary:** GEICO is seeking a **C X**‑**focused Product Manager** with deep expertise in **payments and billing experiences** to help shape how millions of customers pay for and manage their insurance. This role focuses on designing and delivering **simple, intuitive, and reliable CX** across web, mobile, and other servicing channels—while navigating the complexity of insurance, compliance, and scale. You will partner closely with CX designers, engineering, data, legal, and treasury to modernize and evolve GEICO’s payment journeys, ensuring customers can pay, manage policies, and resolve issues with confidence and ease. _Responsibilities:_**** The ideal candidate is excellent at: * Lead **product discovery** through user research, journey mapping, usability testing, and CX validation. * Define and prioritize the **product roadmap** based on customer pain points, business outcomes, and operational realities. * Partner with design and marketing teams to craft high-quality customer journeys, content, and targeted communications across channels such as email, SMS, and notifications * Collaborate with engineering to implement **AI -driven Customer Experience/Service solutions** to modernize customer experience * Work with compliance, legal, and risk teams to ensure payment experiences meet **regulatory and security standards** while remaining customer‑friendly. * Use data and experimentation to
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