N26
SeniorProductManagerConversationalBanking
“Senior Product Manager - Conversational Banking at N26. Re-engineer service processes end to end. Map work across contact channels, cases”
What You'll Achieve.
Measurable efficiency and quality outcomes
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years product management experience, Experience with platforms and tooling for agents and operations, Track record of delivering workflow automation and process improvement with quantified operational savings, Experience in banking, fintech or regulated environment, Experience coordinating compliance and legal sign-off, Quantitative and analytical skills, Process-improvement mindset, Structured methods for finding and removing operational waste, Exceptional communication skills, Experience presenting to EXCO/SteerCo-level audiences, High level of integrity and work ethic
Nice to Have
Familiarity with AWS Connect, Familiarity with cloud contact-centre design, Experience applying AI in a service context, Experience with AWS Bedrock or similar
What You'll Do.
Re-engineer service processes end to end
Map work across contact channels
Redesign procedural processes for resolution
Embed redesigned process into platform
Lead optimization and scaling of Salesforce
Scale workflow automation and process improvement across service
Remove work through automation
redesigned agent journeys
Own operational readiness for product and market launches
Manage readiness for service organisation processes
Manage tooling readiness
Manage compliance sign-off readiness
Manage agent enablement readiness
Translate data into product strategy
Analyze contact drivers
Identify next high-impact problems to solve on roadmap
Influence senior stakeholders
strategic outcomes to leadership forums
How You'll Work.
Team & Collaboration
Cross-functional team; Partner closely with all product areas
Communication Scope
Presenting to leadership; Executive presentations
Process & Methodology
Roadmap
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