N26
Banking
SeniorProductManagerConversationalBanking
“Senior Product Manager - Conversational Banking at N26. Skills: Conversational Banking, Service operations, Product management. Re-engineer service processes end to end. Map work across contact channels”
What You'll Achieve.
Quantified operational savings; Measurable efficiency outcomes; Measurable quality outcomes
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years product management experience, Experience with platforms and tooling for agents, Track record of delivering workflow automation, Track record of process improvement, Experience in banking or fintech, Experience in regulated environment, Quantitative and analytical skills, Process-improvement mindset, Structured methods for finding waste, Exceptional communication skills, High level of integrity, High work ethic
Nice to Have
Familiarity with AWS Connect, Familiarity with cloud contact-centre design, Experience applying AI in service context, Experience with AWS Bedrock
What You'll Do.
Re-engineer service processes end to end
Map work across contact channels
Identify waste and failure demand
Embed redesigned processes into platform
Optimize and scale Salesforce
Scale workflow automation
Improve processes across service operations
Remove work through automation
Own operational readiness
Manage readiness for product launches
Translate data into product strategy
Analyze contact drivers
Influence senior stakeholders
Communicate progress and trade-offs
How You'll Work.
Team & Collaboration
Cross-functional team; Partner closely with product areas; Present to leadership forums; Present to SteerCo
Communication Scope
Presenting to EXCO; Presenting to SteerCo
Process & Methodology
Roadmap
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