AUTO1 Group
automotive
SeniorProductManager,ConversationalAIforCustomerService(f/m/d)
“Senior Product Manager, Conversational AI for Customer Service (f/m/d) at AUTO1 Group. Skills: Conversational AI, Product Management, Voice AI, Chatbot. Take full ownership of Voice AI and chatbot platform. Integrate platforms and deliver business impact”
Industry & Context.
analytical skills; ability to use data and metrics to back up assumptions and drive decision-making
What They're Looking For.
Must Have
At least 5 years of experience in product management, proven record in conversational AI or related fields, understanding of telephony services and Contact Center applications for call centers agents, hands-on experience in solutions like e. g. Twilio for building call flows with multiple queues, Solid understanding and experience with LLM applications, use AI tools in your own product management work, Excellent communication skills, analytical skills, ability to use data and metrics to back up assumptions and drive decision-making, Experience in international product roll-outs, managing diverse stakeholder expectations, experience in working in start-up/scale-ups
Nice to Have
thrive in high growth/fast paced environments
What You'll Do.
Take full ownership of Voice AI and chatbot platform
Integrate platforms and deliver business impact
Deploy state-of-the-art technology
Leverage conversational AI for customer service
Increase quality and efficiency of customer service
Optimize conversion throughout customer journey
Lead international roll-out of AI bots
Enhance customer service efficiency and quality
Scale and optimize AI chatbots
Ensure successful deployment across international markets
Integrate AI solutions seamlessly
Enable tech-teams to deploy conversational AI
Develop and execute strategic roadmap
Align roadmap with business goals
Align roadmap with customer needs
Monitor and analyze performance metrics
Drive data-driven improvements
Drive data-driven innovations
Stay current with industry trends
Stay current with advancements in conversational AI
Stay current with advancements in telephony services
How You'll Work.
Team & Collaboration
Work closely with agile development teams; Work closely with stakeholders; Work closely with business partners across Europe; Collaborate with cross-functional teams
Communication Scope
conveying complex technical concepts to both technical and non-technical audiences
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