Ditto
Technology
SeniorProductManager–CloudInfrastructure&Platform
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“Senior Product Manager – Cloud Infrastructure & Platform at Ditto. Skills: Cloud Infrastructure, Platform Products, Enterprise Deployment. Own product roadmap across three deployment models. Engage with enterprise customers for requirements”
What You'll Achieve.
Improve deployment experience; Improve operational reliability; Enable customer self-sufficiency; Reduce deployment friction; Improve observability; Enable reliable operation at scale
Industry & Context.
Root cause analysis; Troubleshooting
Willingness to travel quarterly
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Engineering, or equivalent experience, 7+ years of Product Management experience, Hands-on experience owning or shipping products across SaaS, BYOC, and self-managed deployment models, Direct experience with government or restricted cloud environments, Deep working knowledge of VPC design, IAM, compute, storage, and networking primitives, Technical fluency to engage credibly with infrastructure and platform engineers, Experience working directly with enterprise customers and field teams, US-based and authorized to work in the United States
Nice to Have
Working knowledge of Azure and/or GCP, Familiarity with compliance frameworks, Familiarity with Kubernetes and Helm, Background in edge computing, IoT, or distributed systems, Experience with observability tooling, Prior experience at a startup scaling a platform product, Experience working in remote, globally distributed teams
What You'll Do.
Own product roadmap across three deployment models
Engage with enterprise customers for requirements
Translate requirements into product requirements
Work closely with GTM and field teams
Support active and prospective deployments
Provide product-level guidance
Define and maintain product backlog
Prioritize work for deployment experience
Prioritize work for operational reliability
Prioritize work for customer self-sufficiency
Develop expertise in customer deployment patterns
Understand operational requirements
Partner with engineering to deliver platform capabilities
Reduce deployment friction
Improve observability
Enable customers to run Ditto reliably
Collaborate with security and compliance teams
Support customers in regulated environments
Serve as internal expert on deployment topology
Educate field teams on capabilities
Educate customers on capabilities
Define success metrics for deployment experience
Define success metrics for operational health
Track progress against metrics
Represent customer feedback internally
Influence platform architecture priorities
Influence infrastructure priorities
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Field teams; Engineering teams; Security teams; Compliance teams; Enterprise sales teams
Communication Scope
Presenting to technical audiences; Presenting to executive audiences; Translating between needs and execution
Process & Methodology
Roadmap planning, Backlog management
Full Job Description
About Ditto: Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we’re committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world’s hardest connectivity problems. As the Staff Product Manager for Cloud Infrastructure & Platform, you will own the product strategy and user journey across all three of Ditto's cloud deployment models: SaaS, Bring Your Own Cloud (BYOC), and Self-Managed. This is a critical, customer-facing role that sits at the intersection of enterprise deployment strategy, cloud infrastructure, and field GTM execution. You will define how customers successfully deploy and operate Ditto in their environments, working directly with customers and internal GTM teams to gather requirements, shape deployment strategies, and deliver solutions that work across the full spectrum of enterprise infrastructure landscapes, including government cloud environments. You will own the backlog for this space end-to-end, translating complex deployment and operational requirements into a clear product roadmap, while acting as the connective tissue between customers, field teams, and engineering. AS A STAFF PRODUCT MANAGER, CLOUD INFRASTRUCTURE & PLATFORM, YOU WILL: - Own the product roadmap across Ditto's three deployment models (SaaS, BYOC, Self-Managed), ensuring a coherent and well-differentiated user journey for each - Engage directly
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