Retell AI
Voice AI
SeniorProductManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Product Manager at Retell AI. Skills: Product strategy, Roadmap development, Customer outcomes, AI products. Own customer outcomes. Define strategy”
What You'll Achieve.
Ship products fast; Ship products reliable; Ship products intuitive; Deliver faster customer experiences; Deliver reliable customer experiences; Deliver human customer experiences
Industry & Context.
Problem-solving approach; Uncover unmet needs; Uncover failure points; Evaluate tradeoffs; Troubleshooting
What They're Looking For.
Must Have
5+ years product management experience, 5+ years B2B product management, 5+ years PLG product management
Nice to Have
Experience working on AI products, Voice AI experience
What You'll Do.
Own customer outcomes
Define success metrics
Develop customer understanding
Spend time with users
Review call transcripts
Join onboarding sessions
Join support sessions
Engage with customers
Uncover failure points
Define customer problem
Define solution concepts
Incorporate market insights
Design scalable solutions
Understand buying signals
Understand objections
Understand rollout blockers
Understand expansion drivers
Reflect insights in priorities
Shape end-to-end user experiences
Drive cross-functional execution
Plan product initiatives
Sequence product initiatives
Track product initiatives
Ensure timely delivery
Ensure clear ownership
Validate solutions with customers
Establish product rituals
Keep organization customer-focused
Ground roadmap planning
Tie prioritization frameworks
Communicate tradeoffs
Communicate decisions
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with engineering; Work with design; Work with customers; Partner with engineering; Partner with design; Partner with Sales; Partner with CX; Partner with Customer Success; Cross-functional execution; Align engineering; Align design; Align stakeholders
Communication Scope
Customer communication
Process & Methodology
Roadmap planning, Prioritization, Execution
Full Job Description
ABOUT RETELL AI Retell AI is using the first principles to reimagine the call center with cutting edge voice AI. Thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $60M ARR with a team of 40 people, up from $5M at the start of 2025. Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers — continuously executing, monitoring, and improving customer interactions. We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups. Let’s build the future together. - We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x - #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025 - We're also one of the top ranking startups on: https://leanaileaderboard.com/ - Enterprise tech 30: https://www.wing.vc/et30/overview ABOUT THE ROLE As a Senior Product Manager, you’ll take end-to-end ownership of core product areas that power millions of AI-driven conversations. You’ll work closely with engineering, design, and customers to define the roadmap, drive execution, and ensure we’re shipping products that are fast, reliable, intuitive — and worthy of becoming the industry standard. This role is highly technical with a wide scope and a direct impact on our customers. You’ll work across real-time audio, telephony workflows, agent behavior, and developer tools—all to build products that enable thousands of businesses to deliver faster, more reliable, and more human customer experiences every day. KEY RESPONSIBILITIES - Own cu
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