Retell AI

Voice AI

SeniorProductManager

$200–300k Redwood City, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Product Manager at Retell AI. Skills: Product strategy, Roadmap development, Customer outcomes, AI products. Own customer outcomes. Define strategy”

What You'll Achieve.

Ship products fast; Ship products reliable; Ship products intuitive; Deliver faster customer experiences; Deliver reliable customer experiences; Deliver human customer experiences

Industry & Context.

Voice AI
Problems you'll solve

Problem-solving approach; Uncover unmet needs; Uncover failure points; Evaluate tradeoffs; Troubleshooting

What They're Looking For.

Must Have

5+ years product management experience, 5+ years B2B product management, 5+ years PLG product management

Nice to Have

Experience working on AI products, Voice AI experience

What You'll Do.

Own customer outcomes

Define success metrics

Develop customer understanding

Spend time with users

Review call transcripts

Join onboarding sessions

Join support sessions

Engage with customers

Uncover failure points

Define customer problem

Define solution concepts

Incorporate market insights

Design scalable solutions

Understand buying signals

Understand objections

Understand rollout blockers

Understand expansion drivers

Reflect insights in priorities

Shape end-to-end user experiences

Drive cross-functional execution

Plan product initiatives

Sequence product initiatives

Track product initiatives

Ensure timely delivery

Ensure clear ownership

Validate solutions with customers

Establish product rituals

Keep organization customer-focused

Ground roadmap planning

Tie prioritization frameworks

Communicate tradeoffs

Communicate decisions

How You'll Work.

Team & Collaboration

Cross-functional collaboration; Work with engineering; Work with design; Work with customers; Partner with engineering; Partner with design; Partner with Sales; Partner with CX; Partner with Customer Success; Cross-functional execution; Align engineering; Align design; Align stakeholders

Communication Scope

Customer communication

Process & Methodology

Roadmap planning, Prioritization, Execution

Full Job Description

ABOUT RETELL AI Retell AI is using the first principles to reimagine the call center with cutting edge voice AI. Thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $60M ARR with a team of 40 people, up from $5M at the start of 2025. Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we’re creating intelligent AI “workers” that can act as frontline agents, QA analysts, and managers — continuously executing, monitoring, and improving customer interactions. We’re growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups. Let’s build the future together. - We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x - #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025 - We're also one of the top ranking startups on: https://leanaileaderboard.com/ - Enterprise tech 30: https://www.wing.vc/et30/overview ABOUT THE ROLE As a Senior Product Manager, you’ll take end-to-end ownership of core product areas that power millions of AI-driven conversations. You’ll work closely with engineering, design, and customers to define the roadmap, drive execution, and ensure we’re shipping products that are fast, reliable, intuitive — and worthy of becoming the industry standard. This role is highly technical with a wide scope and a direct impact on our customers. You’ll work across real-time audio, telephony workflows, agent behavior, and developer tools—all to build products that enable thousands of businesses to deliver faster, more reliable, and more human customer experiences every day. KEY RESPONSIBILITIES - Own cu

Free ATS check

Applying for this Senior Product Manager role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Ashby

  • Ashby is a fast modern ATS — most applications take under 3 minutes.
  • The resume parser is strong; verify parsed experience dates and job titles.
  • Custom screening questions are often scored algorithmically — answer completely.
  • Location field affects geo-based screening; use your actual metro area.

ANONYMOUS · UNFILTERED

What do employees actually say about Retell AI?

Real rants from real employees. Read before you apply.

Read Company Rants →