Caribou Financial
SeniorProductManager
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“Senior Product Manager at Caribou Financial. Skills: internal-facing tools, automation, agent-facing experiences, workflows, AI-first approach, product strategy, user experience, AI, data-driven growth. Own and evolve Caribou’s agent-facing tooling experiences, from discovery to launch to iteration. Drive bottom of funnel conversion and agent efficiency by improving agent workflows and introducing AI and automation for Sales”
What You'll Achieve.
measurable improvements in bottom of funnel conversion and agent efficiency; Drive bottom of funnel conversion and agent efficiency
Industry & Context.
build and maintain a roadmap that solves real business; understands tradeoffs across conversion, cost, and customer experience
consistent attendance, availability, and active engagement throughout your full scheduled shift, pre-employment background check is required as a condition of employment
What They're Looking For.
Must Have
background in internal-facing tools and automation, own agent-facing experiences and workflows, measurable improvements in bottom of funnel conversion and agent efficiency by taking an AI-first approach, thrives at the intersection of product strategy, user experience, AI and data-driven growth, Clear perspective on operational UX and workflow, can articulate why an interaction works for both users and the business, partnership skills with Design, Research, Engineering, and business, comfortable working within design systems, Able to build and maintain a roadmap that solves real business, understands tradeoffs across conversion, cost, and customer experience, Skilled at writing clear, adept at driving alignment through both verbal and written communication, Bachelor's degree in a relevant
Nice to Have
advanced degree a plus
What You'll Do.
Own and evolve Caribou’s agent-facing tooling experiences
from discovery to launch to iteration
Drive bottom of funnel conversion and agent efficiency by improving agent workflows and introducing AI and automation for Sales
How You'll Work.
Team & Collaboration
partnership skills with Design, Research, Engineering, and business; comfortable working within design systems; comfortable going deep on implementation details with engineering; driving alignment through both verbal and written communication
Communication Scope
Clear perspective; can articulate why an interaction works for both users and the business; Skilled at writing clear; adept at driving alignment through both verbal and written communication
Process & Methodology
build and maintain a roadmap
Full Job Description
About Caribou At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $162/month on their car loans while protecting their investment long term. Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others. About the Role Caribou is seeking a Senior Product Manager with a strong background in internal-facing tools and automation. You'll own agent-facing experiences and workflows, driving measurable improvements in bottom of funnel conversion and agent efficiency by taking an AI-first approach. The ideal candidate thrives at the intersection of product strategy, user experience, AI and data-driven growth. Responsibilities: Own and evolve Caribou’s agent-facing tooling experiences, from discovery to launch to iteration. Drive bottom of funnel conversion and agent efficiency by improving agent workflows and introducing AI and automation for Sales confident in setting test metrics and reading results. Product Taste: Clear perspective on operational UX and workflow efficiency; can articulate why an interaction works for both users and the business. Collaboration: Strong partnership skills with Design, Research, Engineering, and business stakeholders; comfortable working within design systems. Technical Awareness: Familiarity with AI/ML systems and API integrations; comfortable going deep on implemen
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