Amazon Kuiper Commercial Services LLC
Technology
SeniorProductManager
“Senior Product Manager at Amazon Kuiper Commercial Services LLC. Skills: Retention programs, Churn economics, Customer lifecycle. Develop retention strategy. Execute retention strategy”
What You'll Achieve.
Reduce subscriber churn; Protect customer lifetime value; Prevent churn before it happens
Industry & Context.
Data-driven decision making
US citizen or national, US permanent resident, Lawfully admitted refugee, Granted asylum
What They're Looking For.
Must Have
5+ years product management, 5+ years program management, 5+ years product marketing, 5+ years business development, 5+ years technology experience, Bachelor's degree or equivalent, Own/drive roadmap strategy, Own technology products, 5+ years customer lifecycle management, 5+ years subscriber base management
Nice to Have
Experience influencing senior leadership, Experience working across functional teams, Experience with senior stakeholders
What You'll Do.
Develop retention strategy
Execute retention strategy
Deploy predictive churn indicators
Identify at-risk subscribers
Match subscribers to interventions
Define retention offers
Manage retention offers
Gate retention offers
Distribute retention offers
Optimize save programs
Measure intervention effectiveness
Track retention trends
Report business performance
Report variance to plan
Develop churn prediction models
Optimize churn prediction models
Analyze customer data
Leverage customer data
Identify churn indicators
Inform intervention timing
Present business cases
Deliver business analyses
Deliver financial models
Deliver strategy documents
Quantify profit impact
Define tooling requirements
Influence product roadmap
How You'll Work.
Team & Collaboration
GTM teams; Growth teams; Product teams; Marketing teams; Field Service teams; Customer Service teams; Finance teams; Analytics teams; Data Science teams; Product teams; Engineering teams
Communication Scope
Business case development; Strategy documents
Process & Methodology
Roadmap strategy
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