Instacart
Grocery
SeniorProductManager,AgenticFoundations
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Product Manager, Agentic Foundations at Instacart. Skills: Agentic Foundations, CX Platform, API-first orchestration. Own end-to-end product vision. Own roadmap for CX orchestration platform”
What You'll Achieve.
Self-serve resolution rate; Agent handle time; Platform reliability; API coverage; Latency; Time-to-integrate new surface
Industry & Context.
Thrive in ambiguity; Data-driven decision making; Experimentation
What They're Looking For.
Must Have
6+ years product management experience, 3+ years owning platform/API/infrastructure products, Proven track record shipping API-first platforms, Hands-on experience with LLM-powered products, Hands-on experience with agentic systems, Hands-on experience with AI/ML platforms, Data modeling for AI consumption, Define product vision and strategy independently, Build conviction with leadership, Drive multi-year roadmap, Cross-functional influence, Comfort with data and experimentation, Proficiency with SQL or equivalent, A/B testing, Instrumentation
Nice to Have
Experience building for operational users, Familiarity with PII, Familiarity with privacy, Familiarity with compliance, Exceptional storytelling skills, Exceptional communication skills, Background in large-scale marketplaces, Background in support platforms, Background in customer service tooling
What You'll Do.
Own end-to-end product vision
Own roadmap for CX orchestration platform
Own agentic API platform
Own Agentic Foundations vision
Define north star for AI-native CX foundation
Set quantified targets
Design and scale API foundation
Design and scale data foundation
Modernize Agent Knowledge Base
Establish structure for knowledge base
Establish governance for knowledge base
Establish lifecycle for knowledge base
Establish semantic retrieval for knowledge base
Establish citation patterns for knowledge base
Champion vendor-flexible architecture
Champion AI-native architecture
Translate KPIs into business outcomes
Partner across engineering
Partner across design
Partner across data science
Partner across CX operations
Run controlled pilots
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering; Design; Data science; Customer support operations; Leadership; Executives; Vendor management; Legal; Finance
Communication Scope
Communicate with precision; Communicate crisply; Storytelling; Executive alignment; Cross-functional alignment
Process & Methodology
Roadmap planning, Prioritization, Execution
Full Job Description
We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Customer Experience (CX) Platform powers how we support tens of millions of customers and hundreds of thousands of shoppers across a complex marketplace. We’re building an AI-native, vendor-agnostic, API-first orchestration platform that delivers world-class support at scale—and we’re hiring a Senior Product Manager to lead the Agentic Foundations that make this vision real. You will join the Application Platform team and partner closely with engineering, design, data science, and customer support operations in a highly collaborative, fast-moving environment. With a cross-functional group of about 20 teammates, you’ll define the foundational APIs, data models, knowledge systems, and agent harnesses that enable both human and AI agents to resolve issues quickly, consistently, and reliably. If you’re excited by high-leverage platform work, clarit
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