SeniorProductDesigner,PaymentsData

**Service Designer / Data & Strategic Design (Payments)** Sydney | Permanent | Full Time | 50% Office Attendance **About the role** This role sits at the intersection of service design, data, and delivery. You will design and optimise internal data services that enable business teams to access, interpret and use data effectively. Working within Business Banking, you’ll focus on how data is ingested, structured, and delivered to internal users. You’ll apply human-centred design and systems thinking to improve how data products operate across upstream systems, storage layers and downstream consumption. This role combines strategic design thinking with strong analytical and delivery capability. **About the team** The Payments domain brings together the process, people and technology assets supporting real-time, bulk electronic, cheques, high value and international payments processing for the Bank. With the payments technology systems being at the heart of the Bank, almost every customer-facing product and channel relies on payments services in one way or another. The Data Crew within the Payments Domain has ownership over the Bank’s payments data to support development of new customer propositions and ensure compliance with regulatory obligations. The team are responsible to build and lead the world-class data delivery capability across critical payments data platforms and highly visible change initiatives. **What you’ll do** * Apply Human Centred Design (HCD) and systems thinking to shape internal data services and experiences. * Work with stakeholders across business and technology to understand data needs, pain points and opportunities. * Analyse how data flows across systems, from ingestion through to consumption, identifying inefficiencies and risks. * Translate business and data requirements into clear artefacts such as service maps, process flows, and structured documentation. * Design and evolve end-to-end data services that improve accessibility, usability an