Headway
Healthcare
SeniorProductDesigner,NewChannels
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Product Designer, New Channels at Headway. Skills: Patient experience, Partnership channels, AI-native design. Design referral-to-booking experience. Scale referral-to-booking experience”
What You'll Achieve.
Achieve mission; Change mental healthcare
Industry & Context.
Clarify problem space; Test assumptions
What They're Looking For.
Must Have
Designed consumer experiences B2B2C, Product strategy instinct, Fluent in experimentation, Thrive in ambiguity, Communicate design decisions non-designers, Work in AI-native design environment
Nice to Have
Experience with AI tools
What You'll Do.
Design referral-to-booking experience
Scale referral-to-booking experience
Design EAP experiences
Redesign EAP experience
Create co-branded journeys
Improve provider directory discoverability
Optimize conversion payer channels
Run multi-sprint experiments
How You'll Work.
Team & Collaboration
Partner with PM; Partner with engineering; Partner with cross-functional teams; Present prototypes partner meetings
Communication Scope
Present prototypes
Full Job Description
1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that. But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens. We're a Series D company with $325M+ in funding (a16z, Accel, Spark Capital, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the Team & Role Not every patient finds Headway through a Google search. Millions discover us through their employer's Employee Assistance Program (EAP), a health system referral, or a payer's provider directory. These partnership-driven channels are among Headway's fastest-growing, and they need a designer who can make the handoff from a third party into care feel seamless, trustworthy, and human. As a Senior Product Designer on the Patient team, you'll own the patient experience across our three partnership channels: Health Systems, EAP, and Payer Partnerships. Your work spans the full range, from inventing new products from scratch to scaling proven ones across new partners and segments. You'll be the only designer in the room for these channels, shaping what gets built, not just how it looks. You'll present prototypes directly in partner meetings that influ
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