Qantas Group
Airlines/Aviation
SeniorProductDesigner
“Senior Product Designer at Qantas Group. Skills: Product design, User experience, Interface design, Visual design, Design systems. Design the future of customer care. Empower frontline teams”
What You'll Achieve.
Deliver faster solutions; Deliver adaptive solutions; Prioritise customer value; Improve customer outcomes; Improve operational efficiency; Make tangible impact; Shape tools used daily; Improve customer outcomes at scale
Industry & Context.
Problem-solving; Logical reasoning; Reducing friction; Improving efficiency
What They're Looking For.
Must Have
Experience designing complex systems, Experience designing workflows, Experience designing enterprise tools, Ability to design end-to-end experiences, Experience working with cross-functional teams, Confidence working in complex environments, Problem-solving skills, Logical reasoning skills, Experience creating concepts, Experience creating workflows, Experience creating wireframes, Experience creating prototypes, Experience working with design systems, Applying consistent patterns across tools, Proficiency with Figma, Proficiency with Miro, Proficiency with Jira, Proficiency with Confluence, Communication skills
Nice to Have
Familiarity with Salesforce, Familiarity with contact centre systems, Familiarity with enterprise platforms, Interest in AI-enabled design tools, Experience using AI-enabled design tools
What You'll Do.
Design the future of customer care
Empower frontline teams
Shape tools for customer support
Operate across end-to-end service ecosystem
Shape customer experiences
Shape consultant experiences
Identify AI-driven opportunities
Apply AI-driven opportunities
Enhance consultant experience
Enhance operational efficiency
Design connected user flows
Think systemically about experiences
Orchestrate experiences across contact centre systems
Apply experience design
Apply behavioural research
Apply optimisation thinking
Identify opportunities to improve customer outcomes
Identify opportunities to improve operational efficiency
Design end-to-end user flows
Ensure seamless experience across platforms
Build deep understanding of customer segments
Build deep understanding of journey needs
Translate insights into design decisions
Partner closely with servicing teams
Partner closely with operational teams
Conduct behavioural user research
Inform design direction
Drive optimisation opportunities
Improve underlying processes
Improve front-end experiences
Align customer experience
Align business priorities
Align delivery feasibility
How You'll Work.
Team & Collaboration
Cross-functional teams; Agile teams; Servicing teams; Operational teams; Product teams; Engineering teams; Cross-team collaboration
Communication Scope
Articulate complex ideas
Process & Methodology
Agile
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