Hatch
Technology
SeniorProductDesigner
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Product Designer at Hatch. Skills: User experience, Interface design, Visual design, Design systems. Own end-to-end design. Design AI communication workflows”
Industry & Context.
Untangle dense workflows
What They're Looking For.
Must Have
3+ years product design, 3+ years UX/UI, Highly skilled in Figma, Comfort prototyping using AI tools, Familiarity with AI-assisted development tools
Nice to Have
Experience designing complex AI products
What You'll Do.
Own end-to-end design
Design AI communication workflows
Design data-heavy interfaces
Untangle dense workflows
Use AI tools to prototype
Contribute to design system
Conduct user research
Translate learnings into product bets
Advocate for design best practices
Partner with engineering on implementation
How You'll Work.
Team & Collaboration
Collaborative team; Product and engineering; AI specialists; Hatch CSRs
Communication Scope
Articulate design rationale; Lead customer interviews
Full Job Description
SENIOR PRODUCT DESIGNER Are you passionate about designing AI that talks to real customers in the wild? At Hatch, you'll have an opportunity to make a large-scale impact on a product used by 2,000+ home services and home improvement brands, including enterprise and PE-backed operators like Pella, Bone Dry Roofing, and Free Agency. Our AI doesn't just assist behind the scenes. It converses with customers across voice, SMS, and email, handling everything from after-hours call answering to multi-step lead nurture journeys. The culture at Hatch combines the speed of a startup with the technical depth of a category leader, and you'll have real autonomy in a collaborative, fast-moving team. Now acquired by Yelp, we're increasing revenue year over year and at a turning point: scaling the product, the team, and the design function that shapes how all of it comes together. As a Senior Product Designer on Hatch's small but mighty design team, you'll help shape elegant, scalable solutions across our platform, from Voice AI and Messaging AI to our Campaign and Audience Builders. Your focus will be on designing for enterprise home services operators: people running complex, multi-location businesses who need powerful tooling without complexity. This role involves understanding operational workflows, delivering high-quality design solutions, prototyping with AI tools, conducting user research, and collaborating closely with engineers, PMs, and AI specialists. Join us at a defining moment to shape how design operates at Hatch for years to come. LOCATION: East Coast Remote WHAT YOU WILL DO: - Own end-to-end design of core product experiences with a high sense of craft, from early exploration through polished execution. We're aiming to top experiences like Linear, Vercel, Attio, or Raycast. - Design AI communication workflows (Voice AI, SMS, email) and data-heavy interfaces like campaign builders, journey orchestration, and performance dashboards that balance power and simplicity. -
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