Five9
Technology
SeniorProductDesigner
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“Senior Product Designer at Five9. Lead design of new features. Advocate for users”
Industry & Context.
What They're Looking For.
Must Have
5+ years of experience in product design, Portfolio showcasing work on complex, data-rich applications, Proficiency in design and prototyping tools, Experience leveraging AI tools, Understanding of web and mobile design principles, Experience with user research, Experience with usability testing, Excellent communication skills, Excellent collaboration skills, Ability to articulate design decisions, Ability to build consensus, Proactive approach, Self-motivated approach, Ability to work independently, Ability to work as part of a team
Nice to Have
Ability to translate designs into functional deliverables through coded prototypes
What You'll Do.
Lead design of new features
Partner with product managers
Collaborate with engineers
Translate requirements into design solutions
Create high-fidelity mockups
Contribute to design system
Maintain design system
Mentor other designers
Guide other designers
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with product managers; Collaborate with engineers; Work as part of a team
Communication Scope
Articulate design decisions; Build consensus
Full Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About Five9 Five9 is a leading provider of cloud contact center software, and we're looking for a Senior Product Designer to join our innovative and collaborative team. Role Overview In this role, you will be instrumental in shaping the user experience of our products, ensuring they are not only powerful and feature-rich but also intuitive and a joy to use. You will be heavily involved in forward-looking initiatives, specifically working on projects like AI-generated insights and suggestions. You will be a key advocate for our users, particularly our Agent, Supervisor, and Admin personas. Key Responsibilities User-Centered Design: Lead the design of new features and improvements from concept to launch, ensuring a deep understanding of user needs and advocating for them throughout the design process Cross-Functional Collaboration: Partner closely with product managers, engineers, and other stakeholders to define product requirements and translate them into elegant and effective design solutions Prototyping and Testing: Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas and iterate on them based on user feedback and testing Design System Contribution: Contribute to and help maintain our design system, ensuring consistency and quality across all our products Mentorship: Mentor and guide other designers, helping to foster a culture of design excellence and continuous improvement Qualifications & Skills Experience 5+ years of experience in product design, with a strong portfolio showcasing your work on
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