Lucidya
AI
SeniorProductDesigner-AgenticAI
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“Senior Product Designer - Agentic AI at Lucidya. Skills: Agentic AI, Enterprise UX, Trustworthy AI design. Design experiences that make AI feel trustworthy. Help users understand what AI is doing”
What You'll Achieve.
Improve product adoption; Increase customer trust; Speed up value realization
Industry & Context.
Problem-solving; Analytical skills
What They're Looking For.
Must Have
5+ years of experience designing B2B SaaS or enterprise software products, Portfolio demonstrates product thinking, UX and interaction design skills, Excellent visual design craft, Advanced proficiency with Figma, Experience conducting or contributing meaningfully to user research and usability testing, Ability to collaborate effectively with product managers, engineers, and other stakeholders, Comfort operating in ambiguity, Communication skills
Nice to Have
AI products, copilots, agents, or autonomous systems experience, Designing experiences that communicate AI confidence, reasoning, and uncertainty experience, RTL and Arabic-first product design experience, Design systems and platform-scale design thinking experience, Responsible AI, explainability, or AI ethics principles experience, SaaS businesses serving enterprise customers in the Middle East experience
What You'll Do.
Design experiences that make AI feel trustworthy
Help users understand what AI is doing
Help users understand why AI is doing it
Help users understand when they should intervene
Turn complex problems into intuitive workflows
Simplify complexities into natural experiences
Raise the quality bar across the product
thoughtful design work
Help customers adopt AI faster
and interaction patterns
Design for Arabic-first enterprise users
Create experiences that work naturally across Arabic and
Ensure RTL experiences are considered
Ensure localized content is considered
Ensure cultural expectations are considered
Contribute reusable patterns
and interaction models
Use research to inform decisions
Learn from real user behavior
Elevate the people around you
Participate in critiques
Share your thinking openly
Contribute to a culture of continuous improvement
How You'll Work.
Team & Collaboration
Product managers; Engineers; Stakeholders; Design teams
Communication Scope
Explain design decisions
Process & Methodology
Roadmap planning
Full Job Description
### About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster. As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming. ### Why This Role Matters We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action. Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster. The technology is only one part of the challenge. The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control. As a Senior Product Designer, you'll help define what that future looks like. You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background. Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform. This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-p
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