SeniorProductAnalyst

Who we are Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. What you’ll do - Partner with product managers and cross-functional teams to define key metrics, set success criteria, and identify growth opportunities. - Conduct deep-dive analyses on user behaviour, enterprise feature adoption, and workflow performance to uncover insights that guide product strategy. - Translate complex data into clear, actionable recommendations for product and business stakeholders. - Design and evaluate experiments and A/B tests to measure the impact of product changes and validate new ideas. - Build and maintain dashboards and reporting frameworks that help teams monitor progress and make faster, smarter decisions. - Work closely with the Head of Product (Enterprise) to inform roadmap prioritisation, ensuring decisions are grounded in data and aligned with user needs and enterprise goals. - Champion analytical best practices, supporting the product team to become more data fluent and self-sufficient. What we’re looking for - 3–5 years of experience in product analytics, data analytics, or business analytics, ideally within a fast-paced or high-growth tech or SaaS environment. - Strong ability to partner with product and engineering teams to shape decisions through insight and ex