SeniorProcurementSpecialist

Role Summary The Senior Procurement Specialist role offers an opportunity to deliver high‑impact support that ensures a seamless and customer‑focused procurement experience for business stakeholders. In this role, you will serve as a key point of contact for complex procurement system and process issues, contributing directly to service stability, user satisfaction, and operational effectiveness. You will gain exposure to enterprise systems, cross‑functional collaboration, and continuous improvement initiatives while working closely with Procurement, IT, and Process Owners. This role provides the opportunity to strengthen technical and analytical capabilities while influencing how procurement support services evolve and improve. Position Responsibilities: * Serve as a primary point of contact for Procurement system users, delivering responsive, accurate, and service‑oriented support. * Resolve complex and high‑impact issues involving system workflows, integrations, data dependencies, and configuration challenges. * Perform deep diagnostics and root cause analysis (RCA) to address recurring or systemic issues and recommend sustainable solutions. * Manage high‑priority and sensitive concerns with strong ownership, ensuring minimal business disruption. * Partner with Process Owners, IT, and stakeholders to resolve escalations and support process and system improvements. * Participate in system enhancement activities, including UAT, regression testing, and validation to ensure stable releases. * Maintain clear and accurate documentation, including troubleshooting guides, process updates, and ticket records. * Analyze support trends and performance data to identify opportunities to improve service quality, efficiency, and user experience. * Ensure adherence to defined SLA commitments, including responsiveness, resolution timelines, and communication quality. Required Qualifications: * Minimum 2–3 years of experience in technical, systems, or application support roles, pr