Rbc
Insurance
SeniorProcessAutomationSpecialist
“Senior Process Automation Specialist at Rbc. Skills: Process automation, IT operations, Workflow optimization, Leadership, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement, Ansible, Python scripting, ServiceNow, Jira. Lead and mentor the Process Analysts team. Define team goals”
What You'll Achieve.
ensuring the optimal performance, availability, and resilience of IT applications; ensuring the seamless operations of digital services; driving automation initiatives; optimizing workflows; enhancing operational efficiency; implementing process improvements; ensuring seamless integration of automation solutions; modernize operations; improve work tracking and reporting efficiency; support process improvement initiatives; mitigate risks associated with automation changes and new tool integrations; Identify cost-saving opportunities through process automation and efficiency improvements
Industry & Context.
Group Problem Solving; Critical Thinking; Decision Making; Analyze data trends and patterns to support process improvement initiatives; Identify and mitigate risks associated with automation changes and new tool integrations
What They're Looking For.
Must Have
5+ years of experience in process automation, IT operations, or workflow optimization roles, at least 1 year of leadership experience, Bachelor’s degree in computer science, Information Technology, Engineering, or related field, ITIL Foundation Certification or equivalent experience in ITSM practices, Proven expertise in automation tools such as Ansible, Python scripting, Terraform, ServiceNow, Jira automation and use of GenAI toolsets, Experience in driving enterprise-wide automation adoption and managing large-scale process, AI and Agentic AI automation initiatives
Nice to Have
Insurance industry experience, ServiceNow Certified Implementation Specialist (CIS) or ServiceNow System Administrator Certification, Agile or Scrum certification (Certified ScrumMaster, SAFe), AI/ML or RPA certifications related to intelligent automation
What You'll Do.
Lead and mentor the Process Analysts team
Ensure alignment with organizational priorities
Drive a culture of continuous improvement
and maintain dashboards and reports
Oversee and create process documentation
Develop automation roadmaps
Develop reporting to senior leadership
Maintain proper documentation for all automated workflows
Identify and implement end-to-end process automation solutions
Streamline IT operations
Streamline ticket management
Spearhead process improvements for Enterprise and In-house automation product adoption
Work with cross-functional teams
Align automation initiatives with business needs
Enhance reliability and efficiency through process automation
Collaborate with leadership to define KPIs and success metrics
Drive adoption of automation tools and products
Optimize Jira workflows
Analyze data trends and patterns
Identify and mitigate risks associated with automation changes and new tool integrations
Identify cost-saving opportunities through process automation and efficiency improvements
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams, including Infrastructure, SRE, DevOps, IT Operations, and Business Units; Collaborate with leadership to define KPIs and success metrics
Communication Scope
Communication; Professional Presentation
Process & Methodology
Lead strategic automation projects, Manage large-scale process, AI and Agentic AI automation initiatives
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