SeniorProcessAssociate

**_Job Family_ :** GIC Process (India) **_Travel Required_ :** None ** _Clearance Required_ :** None ** _What You Will Do_ :** * Review of transactions, prior alerts or investigations, and accounts held by the subject. * Responsible for hands-on resolution of client fraud issues and daily client needs * Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted * Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity * Document adequately all findings and conclusions related to the assessment with explanations in narrative form. * Exhibit judgement on sensitive matters and execute required deliverables * Coordinate interdepartmental fraud response. * Provide daily administrative functions for fraud triage and investigations to include obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients. * Create and submit SAQ’s as needed * Ensure timely and accurate reporting, and proper disposition to fraud events * Responsible for building strong working relationships with clients and team members/internal partners * Execute special projects as needed * Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity * Act as a subject matter expert providing guidance to clients on fraud events and their required actions * Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach ** _What You Will Need_ :** * Must have a bachelor's degree in any stream from a recognized university * Must have 4+ years of experience in the financial service industry or similar environment, such as Operations, or Fraud Prevention * Strong understanding of payments as well as related fraud typologies