Guidehouse
SeniorProcessAssociate
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Process Associate at Guidehouse. Skills: fraud prevention, investigations, client interaction, analytical skills, documentation. Review of transactions, prior alerts or investigations, and accounts held by the subject.. Responsible for hands-on resolution of client fraud issues and daily client needs”
What You'll Achieve.
Ensure timely and accurate reporting, and proper disposition to fraud events; help protect the bank and our clients
Industry & Context.
problem-solving skills; Solid analytical, interpretive and problem-solving skills; Effective analytical, problem solving, and decision-making skills
Travel Required: None, Clearance Required: None
What They're Looking For.
Must Have
bachelor's degree in any stream from a recognized university, 4+ years of experience in the financial service industry or similar environment, such as Operations, or Fraud Prevention, understanding of payments as well as related fraud typologies, Analyze available information via multiple internal and external tools to achieve the proper Fraud/Not Fraud decision, Familiar with common and current scam typologies, Working knowledge of related fraud typologies and suspicious signals, verbal communication and problem-solving skills, Ability to multi-task, as needed, to get the job done, Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company, Solid analytical, interpretive and problem-solving skills, Sympathetic and patient with customers that are victims of fraud and/or scams
Nice to Have
Excellent relationship management skills - experience of managing relationships across a variety of internal cross functional departments, Demonstrated ability to coordinate time sensitive activities to help protect the bank and our clients, Effective analytical, problem solving, and decision-making skills, Efficient organizational skills to include effective time management in all key responsibilities of the job, Effective project and change management skills, ability to work at a consistently changing pace, Proficient knowledge of PC/Internet including Word, PowerPoint and Excel
What You'll Do.
Review of transactions
prior alerts or investigations
and accounts held by the subject.
Responsible for hands-on resolution of client fraud issues and daily client needs
Executing procedures as opening reviews for all matters upon which an assessment is determining that an investigation is or is not warranted
Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
Exhibit judgement on sensitive matters and execute required deliverables
Provide daily administrative functions for fraud triage and investigations to include obtaining the proper documentation
facilitate opening and closing accounts
and contacting clients.
Create and submit SAQ’s as needed
Ensure timely and accurate reporting
and proper disposition to fraud events
Execute special projects as needed
Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity
Act as a subject matter expert providing guidance to clients on fraud events and their required actions
Utilize strategic tools
resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach
How You'll Work.
Team & Collaboration
Coordinate interdepartmental fraud response.; building working relationships with clients and team members/internal partners; managing relationships across a variety of internal cross functional departments
Communication Scope
verbal communication
Process & Methodology
Effective project and change management skills
Full Job Description
**_Job Family_ :** GIC Process (India) **_Travel Required_ :** None ** _Clearance Required_ :** None ** _What You Will Do_ :** * Review of transactions, prior alerts or investigations, and accounts held by the subject. * Responsible for hands-on resolution of client fraud issues and daily client needs * Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted * Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity * Document adequately all findings and conclusions related to the assessment with explanations in narrative form. * Exhibit judgement on sensitive matters and execute required deliverables * Coordinate interdepartmental fraud response. * Provide daily administrative functions for fraud triage and investigations to include obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients. * Create and submit SAQ’s as needed * Ensure timely and accurate reporting, and proper disposition to fraud events * Responsible for building strong working relationships with clients and team members/internal partners * Execute special projects as needed * Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity * Act as a subject matter expert providing guidance to clients on fraud events and their required actions * Utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach ** _What You Will Need_ :** * Must have a bachelor's degree in any stream from a recognized university * Must have 4+ years of experience in the financial service industry or similar environment, such as Operations, or Fraud Prevention * Strong understanding of payments as well as related fraud typologies
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