SeniorProcessAdoptionAnalyst

**Job Requisition ID #** 26WD98389 **Position Overview** Are you passionate about enabling Customer Success teams to perform at their best through effective readiness, enablement, and continuous improvement? Do you thrive at the intersection of learning, process, tools, and change management, and enjoy partnering across global teams to drive impact at scale? If so, you may be a great fit for Autodesk’s Global Customer Success organization. In this role, you will play a key part in designing, delivering, and continuously improving Customer Success readiness programs that enable customer-facing roles to ramp quickly, adopt new ways of working, and execute consistently across regions and segments. Working closely with CS Program Managers, Instructional Designers, Process Managers, and global stakeholders, you will help translate strategy into practical enablement experiences that support Customer Success outcomes worldwide. This is an exciting opportunity to influence how Customer Success teams are onboarded, enabled, and supported throughout their lifecycle, contributing directly to Autodesk’s long-term customer success and growth. **Responsibilities** * Support the design, rollout, and continuous improvement of global Customer Success readiness programs, including onboarding, ongoing enablement, and change initiatives * Partner with cross-functional stakeholders (Customer Success, Operations, Programs, Enablement, Tools, and Systems teams) to ensure readiness activities align with business priorities and team needs * Deliver and/or coordinate timely, relevant learning experiences (training sessions, workshops, office hours, learning paths, and resources) to improve ramp-up time, role confidence, and execution consistency * Drive adoption of new processes, tools, and methodologies through structured readiness approaches, coaching, and reinforcement—not just documentation * Provide one-to-one and one-to-few coaching and mentoring to Customer Success roles to support sk