SeniorPrizeClaimSpecialist

**Range:** 66,400.00 - 99,600.00 CAD **Job Description:** **Senior Prize Claim Specialist** We are ready to take this game to the next level and need someone passionate to conduct investigations into the validity and Insider status of all major prize claims ($10,000 and above) and any suspicious prize claims to ensure compliance with AGCO regulations and protect the integrity of OLG. **YOUR ROLE IN THE GAME** Reporting to the Senior Manager Prize Claims Review, you will be empowered to: * Conduct investigations into prize claims to determine the validity of the claim in accordance with operational & compliance standards for Ontario Lottery Gaming, Alcohol and Gaming Commission of Ontario and the Interprovincial Lottery Corporation. * Collects and analyzes information from various systems to evaluate, investigate and determine required actions. * Prepare reports and witness statements to ensure the investigative process is supported, validated and documented for audit and compliance purposes. * Create Microsoft Dynamics profiles and update Integrated Payment System as needed to ensure information is correct and verify possible matches in accordance with the Family Responsibility Office. * Prepare transactional and supporting documentation related to approving/disproving claims and ensure all evidence, reports, and notes are concise as to withstand legal scrutiny. * Liaise with OLG departments and other stakeholders to provide required information / investigation and facilitate the completion of investigations. * Assess nature of Prize Claims that have been escalated, conduct interviews as required and determine ticket ownership or recommend escalation to ensure all evidence, reports, and notes are accurate. * Establish working relationships with OLG Corporate Investigations and Compliance teams on unresolved claims and ticket data analysis. * Establish working relationship with Prize Centre Operations to ensure turnaround of files is time efficient and meets customer