Coupang
E-commerce
Senior/Principal,ProgramManagement(RetailOnboarding&Quality)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior/Principal, Program Management (Retail Onboarding&Quality) at Coupang. Skills: Program Management, Process Optimization, Data Quality. Create detailed plans for platform initiatives. Execute detailed plans for platform initiatives”
What You'll Achieve.
Improve overall user experience; Enhance Catalog Operation
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
5+ years Program Management, 5+ years Project Management, 5+ years Product Management, 5+ years related operations roles, E-commerce industry experience, Tech industry experience, Online Platform industry experience, Data analysis skills, Business-oriented mindset, Good communication skills, Stakeholder management skills, Professional fluency in English, Professional fluency in Mandarin
Nice to Have
Data management experience, Catalog quality experience, Process optimization experience, Experience with data teams, Experience with analytics teams, Experience with product engineering teams
What You'll Do.
Create detailed plans for platform initiatives
Execute detailed plans for platform initiatives
Set clear goals to improve user experience
Monitor key business metrics
Drive key business metrics
Enhance Catalog Operation
Align on project goals with Tech teams
Align on project goals with Data teams
Align on project goals with Business Analysts
Align on project goals with internal stakeholders
Track program performance
Detect data quality issues
Implement scalable solutions
Implement automated solutions
Build performance scorecards
Build reports to track program health
Share key updates with leadership
Share documents with leadership
How You'll Work.
Team & Collaboration
Cross-functional teams; Tech teams; Data Analytics teams; Product teams; Business Analysts; Internal stakeholders; Global partners
Communication Scope
Written communication; Verbal communication
Process & Methodology
Roadmap Management, Project Management
Full Job Description
Please complete the attached Internal Transfer Request Form and submit. Please make sure to apply with your Coupang e-mail address. Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview We are seeking an analytical and proactive Senior/Principal Program Manager to drive strategic initiatives and process optimizations within our platform ecosystem. In this role, you will lead projects centered around data quality, search discovery, and user experience. Sitting at the intersection of Business and Tech, you will translate data insights into actionable plans, collaborating closely with cross-functional teams (Tech, Data Analytics, and Product) to resolve bottlenecks and deliver a seamless customer experience. What You Will Do Project & Roadmap Management: Create and execute detailed plans for platform initiatives, setting clear goals to improve the overall user experience Optimize Key Metrics: Monitor and drive core business metrics, with a specific focus on enhancing Catalog Operation Cross-Functional Collaboration: Partner with cross-functional teams—including Tech teams, Data/Business Analysts, and internal stakeholders—to align on project goals. Identify & Resolve Bottlenecks: Track program performance, detect defects or data quality issues, and implement scalable, automated solutions. Data-Driven Repo
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