Zippy
finance
SeniorPostCloseOperationsSpecialist
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“Senior Post Close Operations Specialist at Zippy. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, investor readiness, funding coordination, audit remediation, process troubleshooting. managing all activities after loan closing through funding, investor delivery, and loan sale. centralized owner of post-close execution”
What You'll Achieve.
ensuring loans move efficiently off the warehouse line and are delivered to investors without delay or defects; Drive fixes quickly to meet investor timelines and avoid delays; Keep loans moving off the warehouse line; Reduce capital exposure by pushing loans through funding/sale
Industry & Context.
Problem-solving and troubleshooting mindset; troubleshoot complex operational issues; process troubleshooting
prepared to potentially meet in person as part of the process, reside in the following states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin
What They're Looking For.
Must Have
3–5+ years in mortgage operations, post-close, capital markets, or similar role, Experience with loan sales, warehouse lending or investor delivery, understanding of loan life cycle from closing to sale and investor requirements/document standards, Proven ability to manage multiple loans/deadlines simultaneously and troubleshoot complex operational issues, Comfortable in an uncertain, fast-paced environment that will evolve as our technology and business scales, High attention to detail and process oriented, Proactive and autonomous worker, Collaborative and innovative with a desire for the entire team to win together, Proficiency in Microsoft Office and other software tools, Proficient in technology and changing environments, Undergraduate degree or extended relevant work experience
What You'll Do.
managing all activities after loan closing through funding
centralized owner of post-close execution
ensuring loans move efficiently off the warehouse line and are delivered to investors without delay or defects
process troubleshooting
removing blockers and driving loans to sale
Own investor findings & remediation
Identify and resolve post-close defects with QA and internal teams
Drive fixes quickly to meet investor timelines and avoid delays
Manage loan sale & investor delivery
Prepare and deliver loan packages to investors
Track which loans are sellable vs. blocked and act
Keep loans moving off the warehouse line
Monitor aging and ensure loans do not sit too long
Reduce capital exposure by pushing loans through funding/sale
Coordinate funding readiness
Validate all prior-to-funding conditions are cleared
Signal Accounting when loans are ready to be funded
Troubleshoot insurance issues
Ensure policies are bound correctly
Resolve discrepancies that could delay funding or sale
How You'll Work.
Team & Collaboration
cross-functional coordination with QA, Accounting, Originations, and Capital Markets; cross-team coordination
Communication Scope
Excellent communication
Process & Methodology
manage multiple loans/deadlines simultaneously
Full Job Description
Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. THE ROLE The Senior Post Close Operations Specialist is responsible for managing all activities after loan closing through funding, investor delivery, and loan sale. This role serves as the centralized owner of post-close execution, ensuring loans move efficiently off the warehouse line and are delivered to investors without delay or defects. This is a hands-on, execution-heavy role focused on investor readiness, funding coordination, audit remediation, and process troubleshooting. The position requires strong cross-functional coordination with QA, Accounting, Originations, and Capital Markets. This is not a passive administrative role - it is an active problem-solving and process ownership function responsible for removing blockers and driving loans to sale. DESIRED MENTALITY: - Strong sense of ownership and accountability - Detail-oriented with high-risk awareness - Problem-solving and troubleshooting mindset - Ability to operate in fast-paced,
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