DeepIntent
healthcare advertising
SeniorPlatformSupportAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Platform Support Analyst at DeepIntent. Skills: Platform Support, Technical Support, SQL, Data Analysis, Troubleshooting. working hand in hand with the Platform Operations team, Engineering team, and Product team to handle escalated technical platform issues. work hands-on with leaders at our major customers to provide best-in-class support on both a scheduled and ad-hoc basis”
What You'll Achieve.
provide best-in-class support; make data-driven decisions that provide an unmatched product for driving better patient outcomes through advertising; ensure roadmap coverage
Industry & Context.
critical thinking and problem-solving skills; Troubleshoot all platform applications, providing triage, resolution, or recommendations; Diagnose and resolve issues where possible/ Describe and escalate issues where appropriate
work in EST time zone
What They're Looking For.
Must Have
5+ years of working experience in a technical support role in a customer-facing environment, 1+ years experience in Programmatic/Digital Advertising, Advanced experience in SQL (including understanding queries, and writing queries), Ability to analyze performance data and make compelling recommendations for internal strategy and optimizations, critical thinking and problem-solving skills, Ability to explain complex technical concepts to a less technical audience, verbal and written communication skills, working/communicating with internal teams and external clients, providing white glove service, Detail-oriented, well-organized, flexible and comfortable working independently, Technical aptitude to learn new technologies, understanding of digital advertising campaign workflows and the ability to troubleshoot issues across SSPs and internal marketplace platforms
Nice to Have
Knowledge of ad tech/programmatic platform technologies, Data, DSPs, SSPs, Ad Exchanges, Ad Servers, and/ or verification tools
What You'll Do.
working hand in hand with the Platform Operations team
and Product team to handle escalated technical platform issues
work hands-on with leaders at our major customers to provide best-in-class support on both a scheduled and ad-hoc basis
deeply involved with both the Engineering and Product teams to make data-driven decisions
Address production issues/questions
and business support within DeepIntent Products by communicating and coordinating across multiple teams (client success
Monitor platform investigate and escalate issues
Troubleshoot all platform applications
Write SQL queries that can be used for data analysis and pulling reports
Manage incoming platform requests from internal users via JIRA tickets
Coordinate and assist in Product feedback sessions
assist with functional and technical documentation
and prioritize incoming production issues and bug reports from both internal and external Operations and Account Management teams
Diagnose and resolve issues where possible/ Describe and escalate issues where appropriate
Provide root-cause analyses to Product Management to ensure roadmap coverage
How You'll Work.
Team & Collaboration
working hand in hand with the Platform Operations team, Engineering team, and Product team; communicating and coordinating across multiple teams (client success, platform operations, analytics and sales); working/communicating with internal teams and external clients
Communication Scope
verbal and written communication skills; Ability to explain complex technical concepts to a less technical audience
Full Job Description
DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com. What You’ll Do: DeepIntent is seeking a Senior Platform Support Analyst to join its growing team based in Pune, India. The Senior Platform Support Analyst will be responsible for working hand in hand with the Platform Operations team, Engineering team, and Product team to handle escalated technical platform issues. You will work hands-on with leaders at our major customers to provide best-in-class support on both a scheduled and ad-hoc basis. You will also be deeply involved with both the Engineering and Product teams to make data-driven decisions that provide an unmatched product for driving better patient outcomes through advertising. The Senior Platform Support Analyst should be able to work in EST time zone. Responsibilities include: Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (client success, platform operations, analytics and sales). Monitor platform health; investigate and escalate issues. Troubleshoot all platform applications, providing triage, resolution, or recommendations. Write SQL queries that can be used for data analysis and pulling reports. Manage incoming platform requests from internal users via JIRA tickets, Slack and emails. Coordinate and assist in Product feedback sessions, assist with functional and technical documentation. Receive, reproduce, and prioritize incoming production issues and bug reports from both internal and external Operations and Account Management teams. Diagnose and resolve issues where possible/ Describe and escalate issues where appropriate. Provide root-cause analyses to Product Management to ensure roadmap coverage.
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