CommBank
Retail Banking
SeniorPerformanceLeads
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“Senior Performance Leads at CommBank. Skills: Performance oversight, Financial governance, Workforce management, Business insight, Strategic advice. Act as a trusted partner. Provide effective delivery oversight”
What You'll Achieve.
Drive performance uplift; Achieve business outcomes; Achieve efficiency; Improve execution; Improve velocity; Improve business value; Drive business decisions; Stay within workforce tolerances
Industry & Context.
Problem-solver; Solve problems
What They're Looking For.
Must Have
Experience working in agile, programs and/or projects, Experience working with and influencing stakeholders at all levels, Written and verbal communication skills, Report writing experience, Workshop facilitation experience, Commercial ability, Financial management experience
Nice to Have
Experience in financial services industry, Experience in Financial Services and or consulting
What You'll Do.
Act as a trusted partner
Provide effective delivery oversight
Manage governance rhythms
Define and manage objectives
Provide business insight
Provide strategic advice
Orchestrate planning cycle
Track and report progress
Develop workforce strategy
Establish operating rhythm
Support tracking agility metrics
Facilitate crew performance forums
Analyse and interpret complex data
Manage high complexity
Operate with enterprise mindset
Support development operational procedures
Facilitate information flow
Ensure commitments delivered
Escalate risks and issues
Ensure Crew adoption framework
How You'll Work.
Team & Collaboration
Partnering with key stakeholders; Collaborate with cross-functional teams; Influence stakeholders at all levels; Partner with RBS Executives; Partner with Finance; Partner with other key stakeholder groups; Work with business delivery teams; Work with senior leadership; Work with Retail Product; Work with Channel distribution leaders; Work with Compliance; Work with Risk; Conduit across teams
Communication Scope
Excellent communication skills; Verbal communication skills; Written communication skills; Present complex information clearly; Present complex information concisely
Process & Methodology
Program delivery, Agile programs, Project management
Full Job Description
* **You are a performance leader, adept at partnering with key stakeholders** * **We are looking for four experts to join our Retail Banking Performance Chapter** * **Together we will drive performance uplift in our business to better serve our customers** **Our business** CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps. Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. **Your team** The Retail Banking Portfolio Optimisation team exists to optimise decision making by the Retail Leadership Team, to build a brighter future for all. The team is relentlessly seeking to improve the strategic quarterly planning process, performance oversight, financial governance and workforce management. The team is actively involved in shaping the future of change management at the Group, including design and implementation of tooling. We have a culture of fun, learning and a continuous growth mindset. **Your role** As a Senior Performance Lead in one of our domains - Home Buying, Wealth & Private and Customer Digital & AI - you will act as a trusted partner and advisor to your Technology and Crew General Managers. You will work with business delivery teams (Crews) to provide effective delivery oversight, manage governance rhythms and cadences, work with senior leadership to define and manage objectives and key results, provide business insight and strategic advice, and partner with RBS Executives, Finance and other key stakeholder groups on the following: * Performance Reporting * Planning & Forecasting * Investment & Operational Decision Support * Expense Management * Business Intelligen
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