Primer
payments
SeniorPeopleOpsSpecialist
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“Senior People Ops Specialist at Primer. Skills: People Operations, Global Payroll, Global Benefits, Global Compliance, People Tech Stack Management. Own the employee lifecycle end-to-end across our global footprint. Continuously improve the employee lifecycle based on feedback and data”
What You'll Achieve.
Design and deliver People Operations at Primer; Build systems, programmes, and rituals that help Primigos do their best work as we scale; Improve employee lifecycle based on feedback and data; Deliver accurate, compliant payroll; Design, implement, and manage benefits programs; Support expansion into new markets; Automate People team helpdesk; Make annual retreats and team workations unforgettable; Help Primigos stay connected and informed; Drive alignment through Townhalls; Ensure People tech stack scales with the business; Stay ahead of regulatory changes and translate them into operational practice
Industry & Context.
Resolution of complex cases; Spotting patterns and addressing root causes; Making judgement calls in ambiguity
What They're Looking For.
Must Have
5+ years of People Operations experience, Meaningful exposure to scale-up or high-growth environments, Experience running People programmes end-to-end, Experience operating across multiple jurisdictions, Understanding of global payroll, benefits, and compliance complexity, Experience owning implementations or integrations of People tools (HRIS, ATS, ticketing, performance, L&D), Commercial thinking, Ability to articulate the business case for People investments, Ability to negotiate well with vendors, Ability to measure impact, Ability to make judgement calls in ambiguity, Experience using modern tooling and AI to scale People work, Async written communication skills, Great eye for detail
What You'll Do.
Own the employee lifecycle end-to-end across our global footprint
Continuously improve the employee lifecycle based on feedback and data
Partner with Finance and payroll providers for accurate
Resolve complex payroll cases
Own global benefits programs (design
right-to-work processes
Manage global mobility
Support entity setups in new markets
Automate the People team helpdesk
Coordinate logistics for annual retreats and team workations
Champion remote work practices
Shape content and narrative of Townhalls
Own the People tech stack
Make build-vs-buy decisions for People tech
Negotiate with People tech vendors
Lead integrations for People tech
Own compliance across jurisdictions
Stay ahead of regulatory changes
Translate regulatory changes into operational practice
How You'll Work.
Team & Collaboration
Partner with Finance and payroll providers; Partner with external counsel for immigration and entity setups; Collaborate with leadership on Townhall content and narrative; Work with a team of mission-driven, smart, and reflective people
Communication Scope
Async written communication
Process & Methodology
Running People programmes end-to-end, Owning implementations or integrations of People tools
Full Job Description
An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on. Watch our showcase > https://primer.io/the-primer-showcase Read up on our $100m Series C https://www.primer.io/blog/series-c Learn more about our culture > https://primer.io/careers THE PEOPLE TEAM Primer's People team exists to build a great, sustainable business. We believe our people are our competitive advantage, and our role is to design an employee experience that helps Primigos do their best work. We have been fully remote and globally distributed since founding in 2019, and we operate with a high-trust, flexible culture. Our People team works with a Product mindset. We take a user-centric approach, prioritise ruthlessly based on ROI, measure impact through clear metrics such as eNPS, eLTV and CAC, and continuously look for smarter ways to work through automation and AI. Reporting to our VP People, you'll design and deliver People Operations at Primer - building the systems, programmes, and rituals that help Primigos do their best work as we scale across multiple jurisdictions. This role is fully remote and can be based in the UK, Ireland, or Portugal. WHAT YOU’LL DO People Operations - Own the employee lifecycle end-to-end across our global footprint, continuously improving it based on Primigo feedback and data - Partner with Finance and our payroll providers to deliver accurate, compliant payroll across all our jurisdictions; own resolution of complex cases - Own our benefits programmes globally - design, implementation, and ongoing management - Lead immigration, visa, right-to-work, and global mobility processes; partner with external counsel and support entity setups as we
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