Wrike
SeniorPeopleOperationsSpecialist(Americas)
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“Senior People Operations Specialist (Americas) at Wrike. Skills: People Operations, employee lifecycle processes, benefits and leave programs, HR governance and compliance, payroll inputs, process optimization. support and execute core People Operations processes across our U. S. and Costa Rica workforce. execute and support employee lifecycle processes across the U. S. and Costa Rica workforce”
What You'll Achieve.
ensuring employee processes are delivered accurately, efficiently, and compliantly across the employee lifecycle; ensuring operational accuracy, responsiveness, and compliance throughout the employee journey; ensuring alignment with local regulations, company policies, and operational requirements; maintaining operational integrity and documentation standards; Support payroll accuracy; reduce manual work and improve service delivery
Industry & Context.
Identify operational inefficiencies; support process improvements; resolve discrepancies; support issue resolution; Identify opportunities to improve operational efficiency
What They're Looking For.
Must Have
hands-on experience supporting employee lifecycle administration, benefits coordination, compliance processes, HR systems, payroll inputs, operational workflows, accuracy, responsiveness, follow-through, highly organized, detail-oriented, execution-focused, managing recurring operational processes, balancing multiple priorities, ensuring work is completed accurately and on time, proactively follow through on tasks, communicate clearly, escalate issues appropriately, comfortable using HR systems, automation, AI-enabled tools, attention to detail, documentation discipline, regulatory alignment, clean data, accurate employee records, collaborate effectively across HRBPs, Payroll, Finance, IT, vendors, and local leadership, communicate clearly across time zones, maintain accountability in a distributed environment
Nice to Have
operational excellence, getting the details right, improving operational workflows, finding practical ways to simplify manual processes, naturally curious about systems, automation, AI-enabled tools, thrive in a distributed, global environment, communicate proactively across teams and stakeholders
What You'll Do.
support and execute core People Operations processes across our U.
and Costa Rica workforce, execute and support employee lifecycle processes across the U.
and Costa Rica workforce, Manage day-to-day lifecycle administration and coordination, including onboarding, internal mobility, compensation changes, leave transitions, offboarding, terminations, and employee documentation, Ensure lifecycle processes are completed accurately, timely, and with a employee service mindset, Administer and support benefits and leave programs across the U.
and Costa Rica, Support country-specific health, retirement, insurance, statutory leave, and wellness programs through day-to-day administration, vendor coordination, employee support, and process improvements, Serve as a resource for employees navigating enrollments, life events, leave requests, and benefits-related questions, Support compliance with applicable employment and workforce regulations across assigned jurisdictions, Maintain alignment with employment, workforce, and data privacy requirements in both the U.
and Costa Rica, Support compliance-related operational processes, including background checks, policy acknowledgments, reporting requirements, and audit preparation, Support payroll accuracy by ensuring timely and accurate employee data updates and payroll inputs across systems, Submit payroll inputs, including new hires, terminations, compensation updates, bonuses, and leave adjustments accurately and on time, Ensure employee data changes are correctly reflected in HR systems prior to payroll processing deadlines, Support operational efficiency by leveraging HR systems, automation, and AI-enabled tools to reduce manual work and improve service delivery, Review operational workflows and identify opportunities to improve efficiency, consistency, and employee support processes, Utilize HR systems, automation, and AI-enabled tools to support case management, documentation, reporting, and employee self-service, Utilize AI-enabled tools and automation to support documentation, reporting, case management, and employee support workflows, Strengthen process documentation and standardization to support scalable and repeatable operations, Maintain accurate operational data and reporting to support People Operations processes and business needs.
How You'll Work.
Team & Collaboration
partner closely with the Director, Global People Operations, Team Leads, and cross-functional stakeholders; Partner cross-functionally with HRBPs, Payroll, IT, Finance, and managers to coordinate smooth employee transitions and operational processes; Partner with vendors and internal stakeholders to support timely issue resolution and accurate administration; Partner cross-functionally to ensure people operations processes are compliant, sustainable, and operationally effective; Partner closely with Payroll and Finance to resolve discrepancies, validate changes, and support payroll processing timelines; collaborate effectively across HRBPs, Payroll, Finance, IT, vendors, and local leadership; communicate clearly across time zones; maintain accountability in a distributed environment
Communication Scope
communicate clearly; clear employee communication
Full Job Description
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. Location: Fully remote in the United States (EST Timezone) About the Role: As Wrike continues to scale globally, we’re reimagining how People Operations delivers consistent, high-quality employee experiences while maintaining operational agility and compliance across regions. We’re hiring a Senior People Operations Specialist (AMS) to support and execute core People Operations processes across our U. S. and Costa Rica workforce. This role sits at the center of day-to-day People Operations execution — ensuring employee processes are delivered accurately, efficiently, and compliantly across the employee lifecycle. Team Dynamics: As a hands-on individual contributor within a global People Operations model, you will partner closely with the Director, Global People Operations, Team Leads, and cross-functional stakeholders. From onboarding through offboarding, benefits administration through payroll inputs, and compliance-related processes through systems support, you will execute and coordinate core People Operations activities across jurisdictions while maintaining accuracy, responsiveness, and compliance. This role is built for someone who thrives in a lean, fast-moving environment — balancing precision with empathy, operational rigor with thoughtful engagement, and autonomy with sound judgment. You’re comfortable working remotely, collaborating across time zones, and contributing meaningfully to a distributed global team. Your Impact: 👥Employee Lifecycle Experience & Engagement Execute and support employee lifecycle processes across the U. S. and Costa Rica workforce, ensuring oper
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