Jerry.ai

People Team

SeniorPeopleOperationsManager

$150–200k Palo Alto, California, United States; New York, New York, United States; Toronto, Ontario, Canada; United States; Canada FULL TIME Remote Friendly
The Brief

“Senior People Operations Manager at Jerry.ai. Skills: People Operations, Payroll, Benefits, Compliance. Lead distributed offshore People Ops team. Provide coaching to direct reports”

What You'll Achieve.

Payroll and benefits run smoothly; Minimal escalations; High employee trust; Compliance processes proactive; Compliance processes organized; Compliance processes audit-ready; EOR workflows predictable; EOR workflows well-managed; EOR workflows low-risk; Immigration workflows predictable; Immigration workflows well-managed; Immigration workflows low-risk; Associates well-supported; Associates operating with clarity; Associates operating with accountability; Associates operating with quality standards; People Ops runs scalable service; People Ops fast; People Ops accurate; People Ops consistent

Industry & Context.

People Team

What They're Looking For.

Must Have

7+ years People Operations experience, Payroll ownership experience, Benefits ownership experience, Compliance ownership experience, Experience scaling startup 150 to 350 employees, High attention to detail, Judgment handling confidential employee data

Nice to Have

Managing distributed or offshore operations team, Multi-state employment compliance understanding, Operational risk management understanding, Partnering with external vendors, Managing EOR platforms, Familiarity with immigration support processes, Vendor coordination familiarity, Experience in high-growth startup, HRIS expertise, Comfort driving process automation

What You'll Do.

Lead distributed offshore People Ops team

Provide coaching to direct reports

Provide structure to direct reports

Establish workflows for onboarding

Establish workflows for payroll

Establish workflows for benefits

Establish quality standards for onboarding

Establish quality standards for payroll

Establish quality standards for benefits

Establish SLAs for onboarding

Establish SLAs for payroll

Establish SLAs for benefits

Drive HRIS data integrity

Automate HR processes

Optimize HR processes

Oversee payroll processing

Oversee tax withholding

Oversee year-end reporting

Manage health programs

Manage retirement programs

Manage vendor performance

Manage broker relations

Manage EOR partnerships

Manage contract updates

Manage cost forecasting

Own compliance calendar

Lead audits for payroll

Lead audits for documentation

Oversee onboarding execution

Oversee offboarding execution

Streamline operational handoffs

Coordinate immigration filings

Support work authorization

How You'll Work.

Team & Collaboration

Distributed People Ops team; Partner with HRBP lead; Handoffs with IT; Handoffs with Legal

Process & Methodology

Project management

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