SeniorPDEOperationsSpecialist

About Pantheon Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. About the Role Are you a strategic operator who thrives at the intersection of systems thinking, data integrity, and organizational scale? Join us as a Senior PDE Operations Specialist and serve as the operational backbone and strategic partner to the Sr. Director of Product Operations across Pantheon's Product, Design, and Engineering organization. As a Senior PDE Operations Specialist, you will own operational excellence and governance across the full PDE SDLC, from ideation through post-launch review ,ensuring data is consistent, tools are integrated, and workflows are scalable. You will lead tool strategy and integration decisions across our core toolset (ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk), drive adoption of new processes, and partner directly with PDE leadership to shape how the organization runs. This is a deeply hands-on role, you will get into the tools daily, resolve systemic data issues, write and automate workflows, and engage at the leadership level to influence decisions with real organizational impact. This is an individual contributor role who will manage systems, tools, and processes at scale. What You Need To Succeed Strategic Tool Ownership: Deep hands-on experience with ProductBoard and Jira (or equivalent technologies). Proven ability to evaluate, select, integrate, govern, and optimize tools that