McKesson
Healthcare
SeniorPatientServicesSpecialist(12MonthContract)
“Senior Patient Services Specialist (12-Month Contract) at McKesson. Skills: Patient services, Case coordination, Customer service. Serve as primary point of contact. Complete patient and HCP enrollments”
What You'll Achieve.
Ensure timely patient access to therapy; Ensure timely patient funding assistance; Ensure timely patient care coordination; Enhance patient experience
Industry & Context.
Analyze trends; Identify service gaps; Recommend process improvements; Resolve patient-related issues
Located in Canada, Authorized to work in Canada
What They're Looking For.
Must Have
5+ years relevant experience, Experience handling sensitive patient information, Proven experience supporting patients, HCPs, or clinics via phone and digital platforms
Nice to Have
Experience in patient case management, Experience in patient support programs, Experience in specialty pharmacy services, Knowledge of reimbursement processes, Knowledge of insurance navigation, Knowledge of funding support programs, Background supporting chronic or specialty disease areas, Ability to manage complex patient conversations, Ability to manage emotionally sensitive patient conversations, Proficiency with CRM systems, Proficiency with patient databases, Proficiency with MS Office, Proficiency with virtual meeting tools, Ability to work independently, Ability to collaborate cross-functionally
What You'll Do.
Serve as primary point of contact
Complete patient and HCP enrollments
Manage accurate data entry
Provide inbound phone support
Provide outbound phone support
Educate patients on disease state
Educate patients on therapy expectations
Educate patients on program support offerings
Educate HCPs on disease state
Educate HCPs on therapy expectations
Educate HCPs on program support offerings
Support case coordination activities
Follow-up on therapy adherence
Follow-up on treatment interruptions
Follow-up on patient monitoring
Collaborate with reimbursement partners
Collaborate with physicians
Identify adverse events
Document adverse events
Escalate adverse events
Liaise with infusion providers
Liaise with specialty pharmacies
Resolve patient-related issues
Identify service gaps
Recommend process improvements
Participate in therapy-specific training
Participate in virtual meetings
Participate in educational sessions
Act as patient advocate
Research support resources
Connect patients to support resources
How You'll Work.
Team & Collaboration
Internal reimbursement partners; Healthcare providers; Third-party stakeholders; Cross-functionally
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