Mary Free Bed
Rehabilitation
SeniorPatientServiceRepresentative–OffsiteCoverage/Float
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Patient Service Representative – Offsite Coverage/Float at Mary Free Bed. Skills: Patient check-in/out, Registration, Insurance verification, Co-pay collection, Referral processing, Scheduling, Training support, Compliance and education. Greet, provide information, and respond to the needs of patients, families, staff, and other visitors at the check-in/out desk. Accurately collect and analyze all required demographic, insurance/financial, and clinical data elements necessary to pre-regis”
What You'll Achieve.
Achieve expected departmental and organizational outcomes; Monitor and report customer service
Industry & Context.
Identifying problems and seeking solutions
Offsite Coverage/Float, Travel to existing and new offsite locations, Remain in a stationary position: Majority, Traverse or move around work location: Occasionally, Use keyboard: Frequently, Receive and communicate information and ideas for understanding: Occasionally, Transport, position, and/or exert force: Up to 10 pounds: Occasionally
What They're Looking For.
Must Have
Associates Degree or equivalent business classes/experience, Minimum 12-18 months’ work experience in healthcare with scheduling and/or patient financial related job duties, Computer experience with high accuracy level of data entry, Excellent telephone and customer service skills, Outstanding organizational, interpersonal, communication, and overall customer service skills, Ability to perform in a high paced environment with a positive attitude and interact with professional staff in an appropriate manner
Nice to Have
Bachelor’s Degree in a health-related field, Working knowledge of ICD-10-CM and CPT coding classification systems, Knowledge of medical terminology and clinical rehabilitation
What You'll Do.
and respond to the needs of patients
and other visitors at the check-in/out desk
Accurately collect and analyze all required demographic
and clinical data elements necessary to pre-register and register all types of patients
Coordinate/schedule initial evaluation and subsequent patient appointments for multi-disciplines based on patient needs
Manage calls from insurance/care managers to coordinate multi discipline care for patients
Collect any expected charge for service provided and complete timely posting of cash collections
accepting and generating appropriate receipts for monies and credit card payments provide financial guidance to achieve a mutually acceptable resolution of the expected self-pay balance including options of payment and charity care
Receive and properly respond to telephone
or face-to-face inquiries from patients or their legal representatives
Perform all other appropriate activities as directed and as necessary to meet the patient’s needs and to achieve expected departmental and organizational outcomes
Provide various other responsibilities and clerical/therapist support as delegated by Manager
Provide training support functions as assigned
Provide and update training materials for new PSR orientation
Observe and provide back up support to new PSR’s as they transition to full responsibility of their job duties
Provide EMR training to any new or established employee including scheduling appointments
checking patients in/out
Provide coverage and serve as the full time PSR for new off-site locations until new staff are successfully on-boarded
Travel to existing and new offsite locations to train on PSR job duties
Assist in implementation of new processes/protocols as they roll out across new locations and follow up to verify accuracy
Provide support functions for compliance and education
Participate with internal and external departments in projects involving the coordination of multiple teams involved in the implementation of enhanced business processes/system conversions
Attend and contribute to meetings with necessary departments to ensure OP Access team is up to date on billing and CPT coding
and compliance issues
representing OP Access leadership as assigned
Maintain appropriate level of knowledge of revenue cycle process as well as the practice management software from vendor training and third-party education (e. g. payers
How You'll Work.
Team & Collaboration
Work cooperatively with other departments and outpatient staff/leadership; Interact with professional staff in an appropriate manner; Promote teamwork and direct communication with co-workers; Participate with internal and external departments in projects involving the coordination of multiple teams
Communication Scope
Excellent communication skills; Interpersonal communication
Full Job Description
Senior Patient Service Representative – Offsite Coverage/FloatDay Shift (United States of America) **Hours:** 8 hour shift during the Hours of Operation: 7:00A-6:30P Mon-Thurs, 7:00A-5:30P Friday **Float/Coverage:** The Senior Float covers our offsite locations in West MI. That includes the MFB YMCA in Cascade, East Beltline, SN YMCA in Wyoming, Muskegon and Holland offices **Mary Free Bed Summary** We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. **Mission Statement** Restoring hope and freedom through rehabilitation. **Employment Value Proposition** At Mary Free Bed, we take pride in our values-based culture: * **Focus on Patient Care.** A selfless drive to serve and heal connects all MFB employees. * **Clinical Variety and Challenge.** An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. * **Family Culture.** We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. * **Tru
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