Mary Free Bed
Healthcare
SeniorPatientServiceRepresentative–Coverage
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Patient Service Representative – Coverage at Mary Free Bed. Skills: Patient service, Training support, Compliance education. Greet patients, families, staff, and visitors. Provide information and respond to needs”
What You'll Achieve.
Achieve expected departmental and organizational outcomes
Industry & Context.
Seeking solutions
What They're Looking For.
Must Have
Associate's Degree or equivalent business classes/experience, 12-18 months' work experience in healthcare, Experience with scheduling and/or patient financial related job duties, Computer experience with high accuracy level of data entry, Excellent telephone and customer service skills, Outstanding organizational, interpersonal, communication, and overall customer service skills, Ability to perform in a high paced environment with a positive attitude, Interact with professional staff in an appropriate manner
Nice to Have
Bachelor's Degree in a health-related field, Working knowledge of ICD-10-CM and CPT coding classification systems, Knowledge of medical terminology and clinical rehabilitation
What You'll Do.
Provide information and respond to needs
Collect and analyze demographic
Pre-register and register patients
Coordinate and schedule patient appointments
Manage calls from insurance/care managers
Coordinate multi discipline care
Collect expected charge for service
Complete timely posting of cash collections
Accept and generate receipts for monies and credit
Provide financial guidance for self-pay balance resolution
or face-to-face inquiries
Handle escalated issues and inquiries
Provide training support for new PSR orientation
Observe and provide back up support to new
Provide EMR training to employees
Provide coverage for new off-site locations
Travel to offsite locations to train
Assist in implementation of new processes/protocols
Follow up to verify accuracy
Participate with internal and external departments in projects
Attend and contribute to meetings
Maintain knowledge of revenue cycle process
Maintain knowledge of practice management software
Perform other appropriate activities as directed
Provide clerical/therapist support as delegated
How You'll Work.
Team & Collaboration
Work cooperatively with other departments; Coordinate with outpatient staff/leadership; Coordinate multiple teams; Contribute to meetings with departments
Communication Scope
Interpersonal skills; Communication skills
Full Job Description
Senior Patient Service Representative – Coverage **Hours:** 8 hour shift during the Hours of Operation: 7:00A-6:30P Mon-Thurs, 7:00A-5:30P Friday **Mary Free Bed Summary** We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. **Mission Statement** Restoring hope and freedom through rehabilitation. **Employment Value Proposition** At Mary Free Bed, we take pride in our values-based culture: * **Focus on Patient Care.** A selfless drive to serve and heal connects all MFB employees. * **Clinical Variety and Challenge.** An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. * **Family Culture.** We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. * **Trust in Each Other.** Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. * **A Proud Tradition**. Years of dedicated, quality service to our patients and comm
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