Jobber
SaaS
SeniorPartnerProgramManager,ISVMarketplace
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“Senior Partner Program Manager, ISV Marketplace at Jobber. Skills: Marketplace Strategy & Program Design, Marketplace Operations & Performance, Cross-Functional Leadership. Own the strategy, operations, and growth of Jobber's ISV Marketplace program. Scale the systems that attract, enable, and retain high-quality marketplace partners”
What You'll Achieve.
Scale the systems that attract, enable, and retain high-quality marketplace partners; Grow the marketplace into a best-in-class ecosystem; Set and exceed ecosystem growth targets; Drive real business results
Industry & Context.
Willingness to travel regularly for conferences and partner engagements
What They're Looking For.
Must Have
Proven experience in partner program management, marketplace operations, or platform ecosystem roles within technology companies, Experience designing, launching, or scaling ISV marketplace or app ecosystem programs, Demonstrated success building partner lifecycle frameworks, tiering models, and operational playbooks, program management skills with the ability to manage multiple workstreams and competing priorities, Commercial acumen and experience setting and exceeding ecosystem growth targets, Executive presence and ability to influence senior stakeholders internally and externally, Data-driven mindset with experience building KPI frameworks and translating metrics into strategic action, Technical fluency and understanding of APIs, integrations, and platform/developer ecosystems, cross-functional collaboration skills in a fast-paced environment, Passion for building structured, scalable programs that drive real business results
What You'll Do.
and growth of Jobber's ISV Marketplace program
Scale the systems that attract
and retain high-quality marketplace partners
Define and execute the end-to-end marketplace partner experience
Build scalable frameworks
and governance needed to grow the marketplace
Own the end-to-end ISV Marketplace program strategy and operating model
Define marketplace partner tiers
and engagement standards
Design and implement scalable onboarding
and listing quality frameworks
Establish program policies
and partner guidelines
Develop the marketplace partner lifecycle from recruitment through scale
Continuously benchmark against industry-leading marketplaces
Optimize marketplace operational processes
Define and track marketplace health metrics
partner performance indicators
Build reporting frameworks and dashboards
Manage 1: many communications with partners
Collaborate with Product and Engineering to shape marketplace platform capabilities
and developer experience
Work closely with Partner Managers to create programs that support partner growth and success
Work with Marketing to drive marketplace awareness
and listing discoverability
Align with Sales and Success teams to enable marketplace-driven customer acquisition and retention motions
Provide marketplace insights
competitive intelligence
and ecosystem reporting to senior leadership
Champion the voice of ISV partners internally
How You'll Work.
Team & Collaboration
Collaborate with Product and Engineering; Work closely with Partner Managers; Work with Marketing; Align with Sales and Success teams
Communication Scope
Executive presence; Ability to influence senior stakeholders internally and externally; Manage 1: many communications with partners
Process & Methodology
Program management discipline, Ability to manage multiple workstreams and competing priorities
Full Job Description
ARE YOU A BUILDER? Then Jobber might be the place for you! We’re looking for a Senior Partner Program Manager, ISV Marketplace to be part of our Partnerships department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers https://www.youtube.com/watch?v=EkfZmHrRLx4&list=PLoktA_D-2UEnxMLfCe93bANKXVXd2bdN8&index=24. The team: The Product Partnerships team at Jobber builds and scales strategic technology relationships that create powerful product experiences for our shared customers. Our App Marketplace is a critical growth lever — connecting home service professionals with the tools they need to run their businesses while extending Jobber's platform value through a thriving ecosystem of integrated software partners. The role: We are hiring a Senior Partner Program Manager, ISV Marketplace to own the str
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