BILL
SeniorOutsourcedOperationsManager(CardOperations)
“Senior Outsourced Operations Manager (Card Operations) at BILL. Skills: Outsourced Operations, Vendor Management, Process Standardization, Performance Improvement. Drive operational performance across multiple BPO sites. Develop and run a rigorous operating cadence”
What You'll Achieve.
Scale Virtual Card Operations; Drive revenue growth; Improve operational efficiency; Ensure resiliency; Hold partners accountable to KPIs; Elevate virtual card supplier experience
Industry & Context.
Diagnose complex issues; Pinpoint design and execute site-level performance improvement plans
Conduct on-site visits
What They're Looking For.
Must Have
3+ years working with cross functional stakeholders and managing their expectations, 3+ years of experience working with SQL, 1+ years of working with Python, Experience with coding best practices and version control software
Nice to Have
Experience with data visualization software such as Tableau
What You'll Do.
Drive operational performance across multiple BPO sites
Develop and run a rigorous operating cadence
Analyze dashboards to pinpoint issues
Standardize and maintain SOPs
Partner with Workforce Management to forecast headcount
Translate product and process changes for BPO teams
Lead cross-functional initiatives
Conduct on-site visits
How You'll Work.
Team & Collaboration
Partnering closely with cross-functional leadership; Building trusted relationships with site leaders; Collaborate to deliver real impact
Communication Scope
Communicate updates; Communicate to your audience
Process & Methodology
Drive continuous improvement, Execute site-level performance improvement plans
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